Exceptional and extremely speedy… Exceptional and extremely speedy customer service by Max and ecoflow. Max resolved our issue in just one day. We are very happy with ecoflow and their products. We have 12 kwh of mixed ecoflow batteries which we use to power 90% of appliances in our home. This has allowed us to power our home for a fraction of the cost by using cheap 7.5 pence Kwh energy 24 hours per day.

Don’t buy direct from them Don’t buy direct from them. Ordered and tried to change a model within 30 min. I could not cancel - too late for that. So 10 days later the original model arrives- I refuse the delivery. They contact me and I explain I wanted to cancel. So it goes back to the sender. It has now been 8 weeks and I’m still waiting for my money back. Upon email contact- they respond in poor English with info variation of the same information. That they are sorry and that it was processed. I paid with a debit card. They state they refunded me via pay pal and to take it up with them. It’s all absolutely terrible. I can’t remember the last time I experienced such diabolical service. Stay away from that shop if you value your sanity.

I purchased a Ecoflow River 2 Pro… I purchased a Ecoflow River 2 Pro December 2023, and today I used the AC power supply and it there is a ticking sound from the inside. I called Ecoflow and spoke to a Joshua who gave me a hard time and wanted to update the Firmware which is updated and asked to reboot the the power supply and call back in one hour to speak to tech support. These are stalling tactics. Reported this interaction to the California State Attorney offices for review. The Ecoflow should not be ticking when in use. Joshua refused to let me speak to his supervisor.

Our ecoflow unit stopped charging via… Our ecoflow unit stopped charging via the 240v lead, everything else okay. We contacted Power2go who we bought it from and they contacted ecoflow customer services. We sent in a short video of our fault and ecoflow contacted us very quickly. We were then asked to send the unit back “free post” (remember to keep the original boxes when you buy one ! ). Within 10 days we had the repaired unit back fully working. 24 month warranty seems to be honoured. We didn’t get any explanation about the fault but customer services told us that the MPPT circuit board had been replaced. Thanks to Amy & Alma at Ecoflow Customer services and Danielle at Power2go.

The product is probably mediocre and… The product is probably mediocre and other products may be better. The real problem is customer service and support, misinformation or no response. Also, they sell you something one day and two weeks later there is a new and better deal or product. Further, no support on accessories. They have been out of extension cables and stands for rigid panels for six months. They just don't care about the customer, just their tech egos.