Three years ago I would have given… Three years ago I would have given EcoFlow 5 stars for there costumer service, today I would give them maybe one. And that would be only because they picked up the phone. Nothing has come out of the last three calls I have made simply to get a user manual that didn't come with the delta 2 I bought. Thanks for nothing.. John McClallen

Faulty Refurbished Product - Don’t Trust Ordered a refurbished Delta 2 Extra Battery. Shown as in stock however took over two weeks for delivery and then its faulty. They say it has to go for repair, when legally as faulty for been should be replaced. Delays and faulty units make Ecoflow an unreliable partner for any serious user - as when things go wrong it start wrong they just don’t step up!

Rubbish product and customer service Rubbish product and customer service. Bought a Ecoflow Delta 2 and extra battery. After 2 months it has gone faulty. Its now 2 weeks since I contacted their customer service after numerous emails asking the same thing then 2 days to reply they have accepted it needs to be returned for repair. They have sent me an email I've to box it up print their label and take it to a collect+ which is 6 miles from my house. I bought this unit for use in my motorhome not great being without it I've bought a similar unit from a competiter

I purchased a Ecoflow River 2 Pro… I purchased a Ecoflow River 2 Pro December 2023, and today I used the AC power supply and it there is a ticking sound from the inside. I called Ecoflow and spoke to a Joshua who gave me a hard time and wanted to update the Firmware which is updated and asked to reboot the the power supply and call back in one hour to speak to tech support. These are stalling tactics. Reported this interaction to the California State Attorney offices for review. The Ecoflow should not be ticking when in use. Joshua refused to let me speak to his supervisor.

Ecoflow has the worst customer service… Ecoflow has the worst customer service around. We purchased one of their new Smart Home Panel 2 devices. After having it professionally installed by an electrician, it was determined to be defective. This means that our house is without power within 12 circuits. Their phone number is staffed by entry-level support in China, which cannot do anything without emailing another department. The other department has not responded in over 10 days. At this point, we are going to have to sue them.