I purchased a Ecoflow River 2 Pro… I purchased a Ecoflow River 2 Pro December 2023, and today I used the AC power supply and it there is a ticking sound from the inside. I called Ecoflow and spoke to a Joshua who gave me a hard time and wanted to update the Firmware which is updated and asked to reboot the the power supply and call back in one hour to speak to tech support. These are stalling tactics. Reported this interaction to the California State Attorney offices for review. The Ecoflow should not be ticking when in use. Joshua refused to let me speak to his supervisor.

Worst energy company in the world Worst energy company in the world. I bought a whole set for my house in South Africa. Was delivered 3 weeks late, worked for two weeks and still waiting for feedback. I'm not the only one in SA complaining. HelloPeter has a lot of complaints from South Africans. They are the worst!!!!

Very bad products with very bad… Very bad products with very bad customer service. Products are designed to last 12month maximum. Then you go backwards as nd forwards with refurbishments someone alse Had trouble with. No money back Avoid at all costs

Support is Not Good … Their customer support is their biggest flaw. Anyone you get on the phone has no power to do anything. Basically an answering service at best. They want everything via email and response times are slow. True support and customer service doesnt exist.

DO NOT upgrade firmware - will BRICK the device DO NOT upgrade firmware, it will brick your device. My EcoRiver Pro was 85% of charge (I only ever charge to 85% to maintain long battery life). The notified me of a firmware update, the main resolution of which is to "extend battery life". So I hit the upgrade button, and 4 minutes later my device now shows 0% battery and will not charge or power devices. It is DEAD!