The product is probably mediocre and… The product is probably mediocre and other products may be better. The real problem is customer service and support, misinformation or no response. Also, they sell you something one day and two weeks later there is a new and better deal or product. Further, no support on accessories. They have been out of extension cables and stands for rigid panels for six months. They just don't care about the customer, just their tech egos.

Disgusting aptitude!!! I order the discounted package of solar panels and Eco flow 2 power pack. The solar panels arrived quickly. But 6 weeks later I’m still waiting for the power pack battery. I must have wrote 10 emails now to enquire what and where my package is. Just get fob off with excuses. This is turning out to be a bad and really expensive mistake. Go elsewhere for an alternative option. EcoFlow don’t deliver as they promised.

DO NOT upgrade firmware - will BRICK the device DO NOT upgrade firmware, it will brick your device. My EcoRiver Pro was 85% of charge (I only ever charge to 85% to maintain long battery life). The notified me of a firmware update, the main resolution of which is to "extend battery life". So I hit the upgrade button, and 4 minutes later my device now shows 0% battery and will not charge or power devices. It is DEAD!

Ecoflow has the worst customer service… Ecoflow has the worst customer service around. We purchased one of their new Smart Home Panel 2 devices. After having it professionally installed by an electrician, it was determined to be defective. This means that our house is without power within 12 circuits. Their phone number is staffed by entry-level support in China, which cannot do anything without emailing another department. The other department has not responded in over 10 days. At this point, we are going to have to sue them.

Uk customer support seems not to exist in Uk I had one product which I was happy with delivery ,quality etc. 3 stars only for experience with first order otherwise it would be minimum. So I decided to buy another product. On website was stated delivery from UK or French storage on7-8 days. Waiting already month!!!! And product was sent from China! I contacted all possible emails. I was adviced sit silence and wait. Uk website is rubbish for customer support. All support from China. Where is eu customer support????? I gave them time to deliver this week or I rise a case with paypal. Requested refund already-we will ses how fast problem will be resolved. As Support is a joke!!! Order EFUK-14594 Placed on December 21, 2023 at 5:48 pm It was allegedly picked up on 26 December by Udel from China-some shady delivery company.