The customer service and warranties from Radioddity are excellent The customer service and warranties from Radioddity are excellent. My ham radio stopped transmitting 3 months into the warranty and I contacted them via E-mail. Helen Lu, E-mailed right back and ask what the problem was I was having with the radio and after explaining she shipped a new microphone to me and followed up with E-mails to make sure I received it and it worked. After letting her no the radio was not working with the new mic. She shipped out a brand new radio which is working great. I am now a customer for life.

Fantastic support! I had the pleasure to get several times in contact with the support-team for different questions/problems with different items. Some of them were found as user-caused problems. Anyhow - this support-team is one that deserves the attribute „support“. It has always been a pleasure to communicate with them. Especially I want to thank „Nora“ as the team-member I mainly had the pleasure to talk to. I almost wish to get another problem just to get help from tjat wonderful team/person again. 😎 Thanks a lot!

UV9G not transmitting on Ch 15 I discovered that my UV9G didn't transmit on Ch 15 Friday night well after business hours. I email support not expecting anything until Monday morning. within 24 hrs I had the firmware solution in my inbox with instructions. The solution worked and the support was extreamly fast. Thank you support team my radio is working perfectly now.

The focus today’s review is on Echo The focus today’s review is on Echo, a Customer Service Rep at Radioddity.com Echo. Yes, that’s her name. She’s a very real person. A very nice person as well as all-about-her-people. Echo has helped me any number of times in the recent past. From time to time, any product we buy can find itself needing an adjustment of some sort. Or even a replacement part. The more complex a system is, the more chance there will at some point require customer assistence. Just a fact of life. Echo has taken care of every warranty issue I’ve ever had at Radioddity. Parts, advice or obtaining factory assistence. Echo is tops in her field, and a really sweet person, too.

Fantastic and personable service Michael at Radioddity has been amazing. He has been so helpful, personable and responsive. This type of customer service does not happen often these days, so I want to be sure it’s known how pleased I am with dealing with Radioddity. Thanks so much for your guidance, your prompt replies and just helping me though. It is very appreciated! It should be known that Irene was also of great assistance in guiding me through a warranty and return process. Thanks so much!