Problem resolved. I had problems with my machine, but the support team (Jamie) sorted everything out in a very helpful and speedy manner, going the extra mile to get me up and running. One of the best, if not the best, dealings I have had with any support team.

Best customer support Best customer support! Extremely helpful, and fast. Recently purchased a Genmitsu 3020 Pro Max V2 and the machine so far has been beyond expectations. I also recently got the RFL10W laser module for this machine. When I ran into problems, I reached out to Sainsmart support. Huge shout out to Sammy for being on the spot in helping to diagnose and correct the problem! The support is invaluable in learning CNC/Laser. I will most definitely continue to buy direct from Sainsmart, as well as recommend their products to anyone wishing to get started in this craft. Quality products, and people that stand behind them after the sale. Mark

High quality Sainsmart makes high quality CNC machines for a variety of applications and their customer service is friendly and timely.

Great products I ordered from that side since the products have great price/quality ratio. everythink went well, fast delivery and products are as they where described. Support helped promptly at one occasion.

Sainsmart's technical support helped me… Sainsmart's technical support helped me out big time, replacement of material under warranty and instructions on how to restart the milling machine.