Problem resolved. I had problems with my machine, but the support team (Jamie) sorted everything out in a very helpful and speedy manner, going the extra mile to get me up and running. One of the best, if not the best, dealings I have had with any support team.

I bought the 3018ProVers2 with Controller I bought the 3018ProVers2 with controller from Genmitsu. Fast shipping and everything neatly packaged. Unfortunately the controller was missing from the accessories. Short email to the manufacturer and 6 hours. later came the following answer: Sorry, please provide address and telephone number. We will check the purchase and send you a new controller with accessories. 8 days later the part was there and everything works perfectly. A great service without any ifs and buts... GenMitsu gladly again... Erwin H.

Really fast and adequate assistance Really fast response after request for help. They quickly offered the right solution and when the implementation failed through external factors, they immediately took action and solved the issue in a 2nd attempt. I'm a happy customer.

Satisfaction Guaranteed I recently purchased an L8 20 watt laser from Sainsmart and was having a problem getting it to connect to the computer. I was dealing with Jamie who assured me they would figure out the problem and within a few days they sent out the parts necessary to get the laser working again. I've been extremely happy with the service I've received from Sainsmart and would gladly recommend them to anyone interested in purchasing a laser. Thanks again Jamie, Steve.

Best customer support Best customer support! Extremely helpful, and fast. Recently purchased a Genmitsu 3020 Pro Max V2 and the machine so far has been beyond expectations. I also recently got the RFL10W laser module for this machine. When I ran into problems, I reached out to Sainsmart support. Huge shout out to Sammy for being on the spot in helping to diagnose and correct the problem! The support is invaluable in learning CNC/Laser. I will most definitely continue to buy direct from Sainsmart, as well as recommend their products to anyone wishing to get started in this craft. Quality products, and people that stand behind them after the sale. Mark