Really fast and adequate assistance Really fast response after request for help. They quickly offered the right solution and when the implementation failed through external factors, they immediately took action and solved the issue in a 2nd attempt. I'm a happy customer.

Satisfied customer I had an issue with the laser I had ordered. Bettina listened to my problem and offered a few suggestions to fix the problem. Being unable to correct the problem, she had a new one sent to replace the damaged one. The new one works wonderfully! Thank you, Bettina!!

Satisfaction Guaranteed I recently purchased an L8 20 watt laser from Sainsmart and was having a problem getting it to connect to the computer. I was dealing with Jamie who assured me they would figure out the problem and within a few days they sent out the parts necessary to get the laser working again. I've been extremely happy with the service I've received from Sainsmart and would gladly recommend them to anyone interested in purchasing a laser. Thanks again Jamie, Steve.

Problem resolved. I had problems with my machine, but the support team (Jamie) sorted everything out in a very helpful and speedy manner, going the extra mile to get me up and running. One of the best, if not the best, dealings I have had with any support team.

Real people, Really fast The customer service was amazing. Had an issue with a new machines motor only after a few weeks of owning it. Messaged the company, and less than 24 hours we had the replacement shipped and on its way. Very quick response and knowledgeable support.