It is so nice to deal with a company… It is so nice to deal with a company with Customer Service. I purchased a 3018 prover last year. I purchased the upgrade kit to a 3040. When I was installing the upgrade, I stripped out the set screws for the coupling between the motor and the lead screw. I went to look for the replacement parts but could not find them. I contacted CS and they went above and beyond what I expected. They sent me the part at no charge and in a timely manner. They also checked on how my experience was and if everything was satisfactory. Again, it is so nice and refreshing to deal with a company that cares about their customers.

Real people, Really fast The customer service was amazing. Had an issue with a new machines motor only after a few weeks of owning it. Messaged the company, and less than 24 hours we had the replacement shipped and on its way. Very quick response and knowledgeable support.

A happy customer in Spain. Great service and good communication. Customs fees included in the price of the item to avoid problems. A happy customer in Spain. ⭐⭐⭐⭐⭐

Satisfaction Guaranteed I recently purchased an L8 20 watt laser from Sainsmart and was having a problem getting it to connect to the computer. I was dealing with Jamie who assured me they would figure out the problem and within a few days they sent out the parts necessary to get the laser working again. I've been extremely happy with the service I've received from Sainsmart and would gladly recommend them to anyone interested in purchasing a laser. Thanks again Jamie, Steve.

Great products I ordered from that side since the products have great price/quality ratio. everythink went well, fast delivery and products are as they where described. Support helped promptly at one occasion.