4 year user I’ve used Sainsmart products for 4 years now and stay with them for their customer service. I run my machines around the clock and they are always quick to help me get new and replacement parts that I need.

Damaged ER11 collet from set Company replaced the damaged item quickly and without issue with an entire upgraded ER11 collet set.

Real people, Really fast The customer service was amazing. Had an issue with a new machines motor only after a few weeks of owning it. Messaged the company, and less than 24 hours we had the replacement shipped and on its way. Very quick response and knowledgeable support.

A happy customer in Spain. Great service and good communication. Customs fees included in the price of the item to avoid problems. A happy customer in Spain. ⭐⭐⭐⭐⭐

My machine had lost connection with my… My machine had lost connection with my gsender. After a short conversation and some troubleshooting, we discovered it was the control board. They sent me a new one immediately and it arrived in about a week. Thank you so much for the great service. A+++++ Dustin