Amazing Support and warranty Amazing Support and warranty replaced the whole system when we had trouble trying to get things worked out and now everything is running like it should. Many times we had to correspond with very different time zone and nearly always we were able to work out a suitable time to suit both Yorahome support and myself.

I had a software mishap that I had done… I had a software mishap that I had done on my mandrill machine. I emailed them (yorahome) and to my surprise, I had a response in just a few hours. Jim was the tech that was helping me with the software issue. He went way above and beyond helping me solve my issue. My mandrill was back up and running within a few hours and has been perfect ever since. Great customer service!!!!!!

great customer service email was answered in less than 30 minuetes and one email later had order placed. in the past Jeremy has called after hours and on a weekend best customer service i have dealt with in years hands down the best in the business. started with a 3018 graduated to a mandril and now a silverback didn't shop around after first one because of your service. keep it up thank you

The support team at Yorahome The support team at Yorahome were extremely helpful and responded very quickly to my questions about my laser engraver. I find this product to be excellent value for money and it works brilliantly. Coupled with great support I highly recommend Yorahome !

Best customer service around! I have submitted several emails over the last several years since I purchased my Silverback 6060. Jeremy and everyone at yorahome have exceeded my expectations for customer service. I’ve always gotten a response within an hour if not immediately. There has been nothing I haven’t been able to figure out with their help. From set up of my machine to where I can find extra parts. Yorahome has won my business for life with their support alone. Their machines speak for themselves.