Silverback Start-up help Over the course of several days, Mark from Yorahome walked me step by step through resolution of my start up issues with my new Silverback. Once we had resolved all the issues Mark thanked me for my patience as we worked around the time zone issues. I told him I totally understood as I had been stationed in the UK many years ago while in the USAF. Mark then forwarded me a UTube video of a tour of the base I was stationed at as it now looks. Great support and great memories!!

Unequaled customer service. There is nothing unusual to note in this review because the support team at YoraHome once again proved they're the best when it comes to customer service. It seems almost impossible to me to overstate what a terrific job they do, time after time.

The support team at Yorahome The support team at Yorahome were extremely helpful and responded very quickly to my questions about my laser engraver. I find this product to be excellent value for money and it works brilliantly. Coupled with great support I highly recommend Yorahome !

Great Customer Service I was having problems with my silverback z-axis and after several months of trying to troubleshoot, I was asked to send the controller and wiring harness in to be tested. I did and I can honestly say I was reluctant to do so since I had troubleshot the whole thing. It turns out the problem must have been in my controller. I have it back now and it is back to carving like a beast.

6550 Pro Jim has been working through an issue we had and was able to get the 6550 Pro working again through looking at a few videos we sent and narrowing the problem down. We have three Yora Home products (2 x lasers and 1 x Silverback CNC) and the reason we purchased them was the warranty and support they offer. Good job guys Andrew & Melissa