Support is fast and accurate Support is fast and accurate. I needed parts and they helped get them on the way. Cheers!

Great Customer Service I was having problems with my silverback z-axis and after several months of trying to troubleshoot, I was asked to send the controller and wiring harness in to be tested. I did and I can honestly say I was reluctant to do so since I had troubleshot the whole thing. It turns out the problem must have been in my controller. I have it back now and it is back to carving like a beast.

Silverback Start-up help Over the course of several days, Mark from Yorahome walked me step by step through resolution of my start up issues with my new Silverback. Once we had resolved all the issues Mark thanked me for my patience as we worked around the time zone issues. I told him I totally understood as I had been stationed in the UK many years ago while in the USAF. Mark then forwarded me a UTube video of a tour of the base I was stationed at as it now looks. Great support and great memories!!

Outstanding Customer Support The customer service of this company has been unmatched by a long shot. They go above and beyond to help trouble shoot any issues you are having as well as give you clear step by step instructions to help solve the problem. They quickly get back with you and even on a Saturday night after hours, it wasn't more than an hour that I waited before I got a response. I would recommend YoraHome not only for the outstanding products but the outstanding customer support.

great customer service email was answered in less than 30 minuetes and one email later had order placed. in the past Jeremy has called after hours and on a weekend best customer service i have dealt with in years hands down the best in the business. started with a 3018 graduated to a mandril and now a silverback didn't shop around after first one because of your service. keep it up thank you