Silverback Start-up help Over the course of several days, Mark from Yorahome walked me step by step through resolution of my start up issues with my new Silverback. Once we had resolved all the issues Mark thanked me for my patience as we worked around the time zone issues. I told him I totally understood as I had been stationed in the UK many years ago while in the USAF. Mark then forwarded me a UTube video of a tour of the base I was stationed at as it now looks. Great support and great memories!!

Excellent support I had a problem with my Silverback, emailed, got great support then a call ... and a fix. Brilliant service, thank you

Mandrill issue I had an issue with my mandrill which I could not troubleshoot on my own. I e mailed support and Nick immediately started helping me. It was a tricky fix that took a while to diagnose. But, at no time did I ever feel unsupported. I have to say, some of the best customer support I have ever experienced. These guys are awesome! Thanks to Nick and Jim, I can’t say enough about how great of an experience this was.

I was so pleased with the quick… I was so pleased with the quick response to a question about the VeraHome 6550. They responded within minutes of receipt of the question and within an hour I received a resolution to the question I asked. They also included more info about software questions that I asked and other hardware that is compatible with what I have. I am totally pleased with the product nd customer support. Highly recommended!!!

Outstanding Customer Support The customer service of this company has been unmatched by a long shot. They go above and beyond to help trouble shoot any issues you are having as well as give you clear step by step instructions to help solve the problem. They quickly get back with you and even on a Saturday night after hours, it wasn't more than an hour that I waited before I got a response. I would recommend YoraHome not only for the outstanding products but the outstanding customer support.