Dick Walker
GBExcellent cusomer service Purchased our portable a/c unit August 15, 2023 and it was great until the blower fan for the a/c side came apart. I contacted the company on March 26,2024 and on April 2, 2024 they delivered a complete new unit. They requested a few few pictures of the problem and immediately contacted me to let me know a replacement would be sent and it was......Thank you for your prompt response to our problem. Definetly reccomend this company!
R Donahue
GBI ordered my Turbro Eternal Heater from…Amazon I ordered my Turbro Eternal Flame Fireplace Heater from Amazon. Great product. I had a problem with the remote control as it did not work. Contacted Turbro with my issue and they were all over it! Apologized for the issue and had a replacement remote sent to me right away. Britany in customer service was fantastic to work with and followed back up with me to make sure everything was good. Enjoying the new fireplace heater!
Henry
GBCoolbeans On searching for a AC unit, l purchased this brand that l have never heard of. I'm thankful that l found one that met our needs. Had an issue with the remote and the staff helped me with it quickly. Shout out to Nicole and Britany for their help. If l ever need help with anything concerning my AC, l will call. Blessings Turbro.
Ronald Shaw
GBThe ABSOLUTE BEST CUSTOMER SERVICE EVER… The ABSOLUTE BEST CUSTOMER SERVICE EVER !! They care about my satisfaction and functions of my portable A/C they even doubled my from one year to two AMAZING
Anthony Shehab
GBWe researched several fireplace options… We researched several fireplace options but ended up going with Turbro. They had the cleanest looking fireplace and I liked the features. Got it on sale, great! Got it delivered and found the plastic cover over the control buttons was missing. Emailed customer service and sent them the serial number. A week later they sent us a replacement unit, told us to keep the original. Not sure how they can afford to do that, but I’m not complaining. Great customer service, prompt and respectful. Would definitely buy from them again. Thanks!