We researched several fireplace options… We researched several fireplace options but ended up going with Turbro. They had the cleanest looking fireplace and I liked the features. Got it on sale, great! Got it delivered and found the plastic cover over the control buttons was missing. Emailed customer service and sent them the serial number. A week later they sent us a replacement unit, told us to keep the original. Not sure how they can afford to do that, but I’m not complaining. Great customer service, prompt and respectful. Would definitely buy from them again. Thanks!

22 inch electric log set I ordered the 22 inch electric log set from Turbo directly (they had the best price on my research). I received the order within a few days but it was all cracked apart on top of the unit. I immediately contacted customer service, they had me take photos and email to them. Turbo apologized for inconvenience and immediately replaced the log set delivered within one day. I love the log set, it looks beautiful and is nice and warm. I highly recommend this product, you won't be disappointed.

Great space heater! We had converted our daylight basement into an apartment for my mom, but being a basement it does stay a bit cooler than upstairs. I purchased the Turbro electric log with thermostat to help keep her living room area a bit cozier and it works great! The controls are very easy to understand and the unit kicks out some pretty good heat. As a bonus, the customer service is next to none. These people go above and beyond & really stand behind their product!!

As mentioned in the other comments As mentioned in the other comments, the customer service is great. Sometimes, things happen and the product fails. I loved my little heater and was afraid I would have to buy another one. But Britany was brilliant! She was responsive and super helpful. I will definitely recommend Turbro to friends and family! Thanks again, Britany!!

We researched several fireplace options… We researched several fireplace options but ended up going with Turbro. They had the cleanest looking fireplace and I liked the features. Got it on sale, great! Got it delivered and it worked great for quite awhile. Then the control button for the heater stopped working. Emailed customer service and sent them the serial number. A week later they sent us a replacement unit, told us to keep the original. Not sure how they can afford to do that, but I’m not complaining. Great customer service, prompt and respectful. Would definitely buy from them again. Thanks