Mostly positive.... . Shipping 4 stars. Order processing/shipping could improve. The product quality is 5 stars The customer service 3.5 stars. The rep I communicated with just gave carbon copy replies and did not care. It is just after Black Friday and Cyber Monday so it's reasonable to assume they are super busy trying to to get all the orders from the sales out! I just cannot stand when an order is marked as shipped but 4-5 days later it still shows the shipper hasn't received the package.

Excellent customer service Products and customer service are great! Had an item go missing while it was shipping and they sent me a replacement free of charge without question.

Dreadful products Dreadful products, never seem properly mixed and certainly aren't cured at all meaning the whole bar dissolves in under a week. They obviously have a lot of ££££ behind them to keep serving legal papers to small artisan producers who happen to make their soap peoperly and in a square shape. Search for any alternative you can and but that instead of this rubbish

I had a problem that not everything had… I had a problem that not everything had been sent so I emailed them and it was resolved immediately. I am very happy with the service and will definitely order more often, the soap smells great and the scent lasts a very long time.

Nice soap but charging after cancelling multiple times Soap is very nice but my partner has cancelled his repeat order 3 or more times now and they still keep charging his card. Not only is this illegal but absolutely atrocious! If they didn’t do this I’d recommend going here but I don’t support illegal activity and charging people who have cancelled their repeat order multiple times! Do not put any card details on their system!!