Excellent customer service Products and customer service are great! Had an item go missing while it was shipping and they sent me a replacement free of charge without question.

Nice soap but charging after cancelling multiple times Soap is very nice but my partner has cancelled his repeat order 3 or more times now and they still keep charging his card. Not only is this illegal but absolutely atrocious! If they didn’t do this I’d recommend going here but I don’t support illegal activity and charging people who have cancelled their repeat order multiple times! Do not put any card details on their system!!

Card Info Theft After failing to deliver on their shipping time estimate by a fair margin of 15 days I was keen to try out their range. Out of 6 of their soaps only a couple smelled any good. Fast forward three months despite ordering a one off shipment it looks like they’ve moved me onto their subscription model, I have no evidence to support this either. I’ve tried to make an account with my email address and they said if I have a subscription it will set up an account. No account has been forthcoming. Not having any support to call or lose with makes this very difficult. They also managed to get a hold of my new card details despite my previous card expiring. Having cancelled this new one I’m worried they’ll be able to steal the information somehow. This is obviously illegal.

Excellent customer service! I ordered a whole bunch of soap during Black Friday deals. There was an issue with them, which was frustrating as I had bought them as a present soon to be given. I emailed their customer services and after a few short emails to the excellent fellow named Tom it had all been resolved. Really first class customer service experience, taking a frustrating experience and turning it round into a very positive one. Well done!!!

Dreadful products Dreadful products, never seem properly mixed and certainly aren't cured at all meaning the whole bar dissolves in under a week. They obviously have a lot of ££££ behind them to keep serving legal papers to small artisan producers who happen to make their soap peoperly and in a square shape. Search for any alternative you can and but that instead of this rubbish