FACTS All those who thinks it's a bad product Idk what planet you'r from bc it's an amazing product. They smell greate and true to the name and scent they have, for example Rainforest Rapids smells like the hot springs in the andes, my mom is from Perú so she would know. Pine Tar reeeeally smells like pine. Amazing product, amazing for the skin, my skin gets really dry under the winter but this soaps fixes that problem. One of my bricks broke apart once so I reached out to ask if I could melt them down and make smaller bricks and guess what, they sent me a new brick free of charge, did not even have to pay for shipment. So you others who thinks it's a bad product are delulu😂 Btw, saw a comment about it breaks down in a week, nope. A brick lasts at least a month depending on how you use it. I shower every day and 1 brick lasts a month at minimum. If you have your brick laying at a place where it gets hot water on it then yea, it will break apart as much as anny soap brick. I have mine in the shower but higher up so I does not get unecessery water on in

Excellent customer service! I ordered a whole bunch of soap during Black Friday deals. There was an issue with them, which was frustrating as I had bought them as a present soon to be given. I emailed their customer services and after a few short emails to the excellent fellow named Tom it had all been resolved. Really first class customer service experience, taking a frustrating experience and turning it round into a very positive one. Well done!!!

Poor shipping time Don’t order from these guys unless you like waiting. For a company that ships through the mail, they will take as long as possible to “process” your order before actually shipping. For the price, they should sending this stuff out asap. When you contact them online, it’s just a robot sending automated responses. They do not care.

Mostly positive.... . Shipping 4 stars. Order processing/shipping could improve. The product quality is 5 stars The customer service 3.5 stars. The rep I communicated with just gave carbon copy replies and did not care. It is just after Black Friday and Cyber Monday so it's reasonable to assume they are super busy trying to to get all the orders from the sales out! I just cannot stand when an order is marked as shipped but 4-5 days later it still shows the shipper hasn't received the package.

Card Info Theft After failing to deliver on their shipping time estimate by a fair margin of 15 days I was keen to try out their range. Out of 6 of their soaps only a couple smelled any good. Fast forward three months despite ordering a one off shipment it looks like they’ve moved me onto their subscription model, I have no evidence to support this either. I’ve tried to make an account with my email address and they said if I have a subscription it will set up an account. No account has been forthcoming. Not having any support to call or lose with makes this very difficult. They also managed to get a hold of my new card details despite my previous card expiring. Having cancelled this new one I’m worried they’ll be able to steal the information somehow. This is obviously illegal.