Excellent customer service! I ordered a whole bunch of soap during Black Friday deals. There was an issue with them, which was frustrating as I had bought them as a present soon to be given. I emailed their customer services and after a few short emails to the excellent fellow named Tom it had all been resolved. Really first class customer service experience, taking a frustrating experience and turning it round into a very positive one. Well done!!!

Leaves a weird after taste Hi there, I ordered your candy bar fruit spray and it left a weird aftertaste in my mouth. The candy also tasted a bit sour whereas I ordered ruthless rinse which I thought was supposed to be sweet. Do recommend the mouth spray though (tastes fresh though it does look like cologne).

Does not live up to it's hype So This is My Review of the Company Dr.Squatch. Firstly i will say that i got the products that i payed for in my order. I can see that others sometimes get what they pay for, and others dosn't.. So it can bee luck or something else, i can't truely say.. Anyway's It took about 10 day's before the local mailman came with a parcel for me from em. The bad part of the shipping was that after it had cleared customs in germany it was no longer able to track the shipment online, and it was kind off lucky that i was home on the day that the local mailman came to my house. The soaps does have some smell, but some of em are more extreme than others. The worst part for me was when using one of em in the shower it left quite a mess behind and the soap bar broke easy so it took quite a while to get the job done. The company charge a very high price for a soap bar, all up to 10 € per bar, witch ain't worth it sadly .. In my local store i can buy 4 Lux soaps for 5 € and that's what i will do in the future once all my bars from Dr. Squatch is used.. So all in all i would not recommend it to people with a normal income and lifestyle .. Diva's and snobs that dosn't care about money .. go for it...

Card Info Theft After failing to deliver on their shipping time estimate by a fair margin of 15 days I was keen to try out their range. Out of 6 of their soaps only a couple smelled any good. Fast forward three months despite ordering a one off shipment it looks like they’ve moved me onto their subscription model, I have no evidence to support this either. I’ve tried to make an account with my email address and they said if I have a subscription it will set up an account. No account has been forthcoming. Not having any support to call or lose with makes this very difficult. They also managed to get a hold of my new card details despite my previous card expiring. Having cancelled this new one I’m worried they’ll be able to steal the information somehow. This is obviously illegal.

Nice soap but charging after cancelling multiple times Soap is very nice but my partner has cancelled his repeat order 3 or more times now and they still keep charging his card. Not only is this illegal but absolutely atrocious! If they didn’t do this I’d recommend going here but I don’t support illegal activity and charging people who have cancelled their repeat order multiple times! Do not put any card details on their system!!