Card Info Theft After failing to deliver on their shipping time estimate by a fair margin of 15 days I was keen to try out their range. Out of 6 of their soaps only a couple smelled any good. Fast forward three months despite ordering a one off shipment it looks like they’ve moved me onto their subscription model, I have no evidence to support this either. I’ve tried to make an account with my email address and they said if I have a subscription it will set up an account. No account has been forthcoming. Not having any support to call or lose with makes this very difficult. They also managed to get a hold of my new card details despite my previous card expiring. Having cancelled this new one I’m worried they’ll be able to steal the information somehow. This is obviously illegal.

Mostly positive.... . Shipping 4 stars. Order processing/shipping could improve. The product quality is 5 stars The customer service 3.5 stars. The rep I communicated with just gave carbon copy replies and did not care. It is just after Black Friday and Cyber Monday so it's reasonable to assume they are super busy trying to to get all the orders from the sales out! I just cannot stand when an order is marked as shipped but 4-5 days later it still shows the shipper hasn't received the package.

Nice soap but charging after cancelling multiple times Soap is very nice but my partner has cancelled his repeat order 3 or more times now and they still keep charging his card. Not only is this illegal but absolutely atrocious! If they didn’t do this I’d recommend going here but I don’t support illegal activity and charging people who have cancelled their repeat order multiple times! Do not put any card details on their system!!

Excellent customer service! I ordered a whole bunch of soap during Black Friday deals. There was an issue with them, which was frustrating as I had bought them as a present soon to be given. I emailed their customer services and after a few short emails to the excellent fellow named Tom it had all been resolved. Really first class customer service experience, taking a frustrating experience and turning it round into a very positive one. Well done!!!

Overpriced - Rubbish Overpriced! They rave on about the amazing scent of the soap. It’s absolutely garbage. They barely smell of anything never mind if being an amazing smell. The bar of soaps literally disintegrates after a week. For an £8 bar of soap you’d think it would last more than a weeks worth of use. Adverts are a joke, company is almost certain part of some satanic cult. Madness how these companies manage to get so big and steal so much money off people.