Mostly positive.... . Shipping 4 stars. Order processing/shipping could improve. The product quality is 5 stars The customer service 3.5 stars. The rep I communicated with just gave carbon copy replies and did not care. It is just after Black Friday and Cyber Monday so it's reasonable to assume they are super busy trying to to get all the orders from the sales out! I just cannot stand when an order is marked as shipped but 4-5 days later it still shows the shipper hasn't received the package.

Excellent customer service! I ordered a whole bunch of soap during Black Friday deals. There was an issue with them, which was frustrating as I had bought them as a present soon to be given. I emailed their customer services and after a few short emails to the excellent fellow named Tom it had all been resolved. Really first class customer service experience, taking a frustrating experience and turning it round into a very positive one. Well done!!!

FACTS All those who thinks it's a bad product Idk what planet you'r from bc it's an amazing product. They smell greate and true to the name and scent they have, for example Rainforest Rapids smells like the hot springs in the andes, my mom is from Perú so she would know. Pine Tar reeeeally smells like pine. Amazing product, amazing for the skin, my skin gets really dry under the winter but this soaps fixes that problem. One of my bricks broke apart once so I reached out to ask if I could melt them down and make smaller bricks and guess what, they sent me a new brick free of charge, did not even have to pay for shipment. So you others who thinks it's a bad product are delulu😂 Btw, saw a comment about it breaks down in a week, nope. A brick lasts at least a month depending on how you use it. I shower every day and 1 brick lasts a month at minimum. If you have your brick laying at a place where it gets hot water on it then yea, it will break apart as much as anny soap brick. I have mine in the shower but higher up so I does not get unecessery water on in

Underwhelming I found it to be rather ineffective, offering minimal benefits, and the scent was quite ordinary. The price seemed disproportionately high considering its lackluster performance as a soap. Additionally, I was unimpressed by the marketing approach, which seemed to target a less discerning audience. Overall, I was disappointed with the product and company and wouldn't recommend it.

6 weeks and no products Ordered at the start of December, order never got further than that. When I contacted them they gave me some story about being out of one soap so asked me to choose a replacement. They processed the next order Christmas Eve and guess what? It hasn’t processed any further. They haven’t even packed the item. Asking for a refund and will never use them again. No communication with me unless I contacted them. Absolutely terrible.