Having recognised an issuse with my… Having recognised an issuse with my account, contacted Smilebox on the 19th Sept.2023, Maria (Smilebox Support) Hello Maria, Thanks again for coming back in a flash time. Given a thoughts - I am incline accept your suggestion of first option (i.e. -- -to keep your Premium Club Smilebox membership (£29.90/year) but update your credit card information) and cancel the gmail account & refund the charge. Please accept my choice of decision. Thank you, Maria, again for sorting out the issues. --could not be better than one I will extend you with gratefulness. (11 out of ten)

Great Customer Service and Site Recently I had a payment issue with my account. I emailed the Smilebox team and they responded back immediately. They addressed the issue and solved it while treating me with respect and patience. I have had an account with Smilebox for several years. The site is easy and fun to use. I love being able to create a card for others and then send it electronically. They have examples that can be customized for every occasion! My recipients always enjoy receiving these Smilebox creations. I literally created and sent a Smilebox birthday card to a friend today!

Maria was very nice responsive and… Maria was very nice responsive and quick efficient she handle my problem professionally and resolved my issue fast and totally satisfied my every request. She gave complete directions that was easy to follow and she followed up with me and she did what she said she was going to do. the service was the best I have had in a very long time. Thank you Maria keep the positive attitude. Thanks again Edward Thomas

Appreciate The Patience I really like the ability to be able to send a short slideshow. I’m 76 and did this about three years ago and I’m trying to do it again and I have forgotten everything!!Maria has been very patient with me and I’m almost to the end but have not quite got it launched yet- but she’s been very very patient. I plan to send these a couple times a year now as they are fun, once I have mastered it!

ISSUED QUICKLY RESOLVED I recently ran into a problem with my Smilebox billing. I submitted a report and quickly received a response from Maria of Smilebox. Iʻm very grateful that Maria was very understanding of the situation. She offered a resolution and asked if that would be acceptable to me. I agreed to her resolution suggestion and Smilebox promptly followed through. The issue was resolved quickly, professionally, and happily. Thank you, Maria and Smilebox!