Customer Service at its Very Best After several years without using my beloved desktop Smilebox program (due to the Adobe/Flash problem), I was overjoyed to rediscover it as a Web program. Unfortunately, I did lose hundreds of precious creations that had been made before the change but, such is life! Since getting in touch again with Smilebox, I have been pleasantly, expertly, patiently & quickly guided through the process of reopening my account with the program. Being in my upper 70s, these technological operations are not as easy as they used to be! Knowing that there are great teams, like the Maria & the Olha Teams to guide me through the process, I look forward to many more years of creating & enjoying this EXCELLENT company. Thank you!

Auto renewal of subscription Had an issue that millions of people must get - signing up to a subscription and not realising you had done an auto renew. I emailed Smilebox asking for a refund as i hadnt used it, and not only did i get a response back almost immediately, the answer was yes! Refreshing to have just great customer service, very rare these days. Just wish i had noticed i had done it 5 years ago, could have saved myself a fortune!!

ISSUED QUICKLY RESOLVED I recently ran into a problem with my Smilebox billing. I submitted a report and quickly received a response from Maria of Smilebox. Iʻm very grateful that Maria was very understanding of the situation. She offered a resolution and asked if that would be acceptable to me. I agreed to her resolution suggestion and Smilebox promptly followed through. The issue was resolved quickly, professionally, and happily. Thank you, Maria and Smilebox!

Excellent Customer Service! I made a small request to have a link sent to me from my creation several years ago and Anastasia Smilebox Voice of Customer Team answered me so fast and gave me what I was asking for so I could post my smilebox video to Facebook in honor of my late grandpa’s birthday. I’m very happy with this encounter.

Maria was very nice responsive and… Maria was very nice responsive and quick efficient she handle my problem professionally and resolved my issue fast and totally satisfied my every request. She gave complete directions that was easy to follow and she followed up with me and she did what she said she was going to do. the service was the best I have had in a very long time. Thank you Maria keep the positive attitude. Thanks again Edward Thomas