Auto renewal of subscription Had an issue that millions of people must get - signing up to a subscription and not realising you had done an auto renew. I emailed Smilebox asking for a refund as i hadnt used it, and not only did i get a response back almost immediately, the answer was yes! Refreshing to have just great customer service, very rare these days. Just wish i had noticed i had done it 5 years ago, could have saved myself a fortune!!

Smilebox has great customer support Smilebox has great customer support. If you send an email explaining the specific problem, they will go out of their way to help. In my case, I found some recent changes made the site less user friendly. Smilebox found a good solution for me and said they would review their policies. I was pleasantly surprised by their personalized approach.

Excellent and quick assistance whenever there is a problem I have been using smilebox for years to record family times and also used my subscription in my professional life with my leadership in Iota Phi Chapter of Delta Kappa Gamma professional Teacher's group. But now I'm not using it as much so wanted to drop my membership, but forgot to before the renewal date. When I contacted the help department, Maria was very quick to reply to my request. I was very happy and impressed with the very efficient way my problem was resolved. Thank you Smilebox for the many years of memories. I may try your new offer. Thank you again. Camille

Excellent Customer Service! I made a small request to have a link sent to me from my creation several years ago and Anastasia Smilebox Voice of Customer Team answered me so fast and gave me what I was asking for so I could post my smilebox video to Facebook in honor of my late grandpa’s birthday. I’m very happy with this encounter.

Maria was very nice responsive and… Maria was very nice responsive and quick efficient she handle my problem professionally and resolved my issue fast and totally satisfied my every request. She gave complete directions that was easy to follow and she followed up with me and she did what she said she was going to do. the service was the best I have had in a very long time. Thank you Maria keep the positive attitude. Thanks again Edward Thomas