What a bunch of lying scammers I ordered overnight delivery for a part I needed immediately, my business depends on it. This was on a Friday, and I immediately got noticed that it had been packaged and sent out for shipping. Bear in mind I paid nearly double for overnight shipping. Did not arrive Saturday. Not Sunday. Called on Monday and was told I would definitely get it that day... as the weekend held up the delivery. Did NOT get it on Monday. Called Encompass back on Tuesday and they flat out refused to reimburse me for the overnight delivery. It finally arrived on Tuesday. An overnight delivery ordered on Friday. Completely false advertising! What a joke of a business.

Encompass Customer Service … The parts team has always given great service. The company is geared towards great customer service. Today I just want to commend Chris Cole on his excellent customer service skills, a very pleasant person to deal with. Mueller Appliance LLC Millsboro, DE

I contacted encompass to order new…crisper drawers! I contacted encompass to order new refrigerator parts. Jamal was helpful and patient with me. He explained all the pricing and any discounts available. He was professional, courteous, and friendly! I enjoyed my experience very much! I told him to take the rest of the day off! Thank you for your good quality service. Genevieve Armstrong-Coleman “crisper drawers“

Outstanding Customer Service The Encompass representative I spoke with took the time to help me research and locate the right control board for my Gas Range. The first one I found was out of stock until May. Roy found an alternate part # that is the same part I need. Outstanding customer service in a world that has all but forgotten about customer service! The customer service blueprint that all other businesses should follow!! Thanks again!! Saved me from buying a new gas range!! Brian

It was a great experience In these days, it is truly a very nice surprise to find a customer service representative like Cameo Carson. Not only did Cameo search and resolve my TV issue but setup conditions for correcting it. You certainly can be proud to have customer service personnel like her