Valerie Valerie, the phone representative was very professional, and was able to take care of my needs quickly and efficiently.

I contacted Jamal to discuss a question… I contacted Jamal to discuss a question regarding needed parts for a repair to my LG range. I ended the call having ALL my questions answered because Jamal took the time to listen to my questions thoroughly and address the clearly. Best in class!

We had an issue where we kept being… We had an issue where we kept being told a part was on Back Order with changing ETA's and then we checked once again and were told the part showed it being delivered. After some time we did end up getting a new part shipped and the old part credited back. Gwenn was a great help!

I contacted encompass to order new…crisper drawers! I contacted encompass to order new refrigerator parts. Jamal was helpful and patient with me. He explained all the pricing and any discounts available. He was professional, courteous, and friendly! I enjoyed my experience very much! I told him to take the rest of the day off! Thank you for your good quality service. Genevieve Armstrong-Coleman “crisper drawers“

Ordered a replacement power supply… Ordered a replacement power supply board from Encompass for my TCL TV on a Thursday afternoon. It was delivered within 24 hours! The part works perfectly. Have used for only 2 days at this time, but purchased a 2 year replacement warranty with the part. Looking forward to years of use. Customer service was easy to reach. They were helpful and friendly.