I spoke with Gwen Wyatte on the phone I spoke with Gwen Wyatte on the phone, and she provided excellent customer service. She completely redeemed the poor experience that I had just had with a previous customer service representative at Encompass. Thank you, Gwen, for the information and for offering another solution to my stated issue!

Encompass Provides Great Service A part on our Sharp microwave broke and I call Encompass and was fortunate to connect with LaTashia Perry who was very efficient in finding the part needed and assisting with the overnight order. Great service but the Service Person (Ms. Perry) was the best part of the experience.

LG Gas Double Oven Convection Valerie made it possible for me to place a much needed order. New stove, missing broiler pan?? Valerie spent time answering all my questions and made sure I ordered the correct pan, for my stove model. Important to note, LG.COM was useless for help. They never answered phone, and also were “out of stock” for part of order needed! Thank you Valerie😘 Best to you, Barbara

Gwen is the first person in a long time… Gwen is the first person in a long time who actually DOES her job, and does it well, pleasantly and completely. I needed to return the wrong shipped part and reorder the correct. The first group included a man who didn't think we did . . .? The next were two earnest women who, nonetheless shipped the opposite of what I needed. Then we find Gwen. Don't lose her! Companies have failed for lack. I received pleasant (actually very) service, the correct order, return label and, for the first time, complete documentation. Folks, I can't tell you how important it is to have this level of competence in your attempt to survive in the business world. Better do right by this woman or she may take it elsewhere

I contacted Jamal to discuss a question… I contacted Jamal to discuss a question regarding needed parts for a repair to my LG range. I ended the call having ALL my questions answered because Jamal took the time to listen to my questions thoroughly and address the clearly. Best in class!