Ordered a replacement power supply… Ordered a replacement power supply board from Encompass for my TCL TV on a Thursday afternoon. It was delivered within 24 hours! The part works perfectly. Have used for only 2 days at this time, but purchased a 2 year replacement warranty with the part. Looking forward to years of use. Customer service was easy to reach. They were helpful and friendly.

Teresa was so helpful today knew what I… Teresa was so helpful today knew what I needed and explained ordering status and shipping info and payment methods.It made my day so much better.

Item received not as described Item received was not what was described or shipped. Called for RMA and return shipping. They do not want to refund shipping (and I was taxed on shipping and handling). Their return process is very slow and constantly having to deal with customer support to get return label and assure full refund. Would NEVER order or recommend this company!

I spoke with Gwen Wyatte on the phone I spoke with Gwen Wyatte on the phone, and she provided excellent customer service. She completely redeemed the poor experience that I had just had with a previous customer service representative at Encompass. Thank you, Gwen, for the information and for offering another solution to my stated issue!

It was a great experience In these days, it is truly a very nice surprise to find a customer service representative like Cameo Carson. Not only did Cameo search and resolve my TV issue but setup conditions for correcting it. You certainly can be proud to have customer service personnel like her