Top notch communication and customer support Donn Frye was such a help in putting in our order. I tried to order online but two of the appliances were back ordered and the website was trying to delay everything to be shipped together which would have been almost 2 months out! A quick call and Donn was able to place the order for me with the same discounts/rebates as the website and make sure the first two appliances shipped immediately. Delivery took about 2 weeks from placing the order but overall I’m really happy with the pricing and customer support. Far superior to any of the customer support the orange or blue big box stores around me have ever provided.

Customer service Selected and ordered a trim kit for my built in microwave and received it promptly. Great packaging and quality and it was exactly what I ordered. Sadly it didn’t quite fit my microwave so I needed to return it and reached out online about the return process. Received correspondence back from Jackie who was courteous and accommodating. Although I was disappointed the trim kit didn’t work for us I was pleasantly surprised at how easy the return process has been. Will use this company in the future. Thx Jackie!

Speaking to a live person (Judy F) Speaking to a live person (Judy F), who gave me a prompt call back. Her knowledge, professionalism and friendly demeanor. Much appreciated, and all too rare these days.

Highly recommend working w/ Donn Frye at Appliances Connection I was overwhelmed by the choices and vendors for new appliances as we underwent a home renovation project. Working with Donn Frye from Appliances Connection made that whole process MUCH easier and clearer. Donn went out of his way to make sure we knew all of our options, and helped us find repair technicians who could service us at our remote address. Highly recommend doing business with him!

I had the pleasure to speak with Nathan… I had the pleasure to speak with Nathan Bent to replace an order that was cancelled due to a shipment issue. Nathan is such a professional and kind soul. He is an asset to the company. I believe I am not the first customer he served well. If the company wants to reward an employee for a high standard quality service, Nathan Bent is the one the company definitely does not want to miss.