Communication was awful Communication was awful. They didn't tell me they weren't coming for our scheduled installation as I waited having changed my work schedule. When finally they were coming, I only found out because I called to ask and again had to change my work schedule to accommodate their lack of communication. The range we purchased doesn't properly fit our space which will now cost us even more money. Sure, we could have asked more questions but given that they knew exactly what we were replacing they should have told us about the much deeper dimensions so that we could make an informed choice. The salesperson did seem to genuinely feel bad that this whole thing was totally botched and we were left waiting several weeks beyond promised delivery. But there was zero offer of compensation or any real effort to make us feel better about their company from whom we have been buying appliances for years.

Refrigerator fix Mike and his helper fixed my refrigerator in two easy visits and did a thorough job explaining what went wrong with it. Overall a easy experience and happy with the end result!

Bruce and Kyle were very knowledgeable… Bruce and Kyle were very knowledgeable and helpful in our house build. We really felt comfortable with their suggestions and any issues that came up (and there were a few) were dealt with quickly and easily. We made a great choice going with DeWaard & Bode

Mixed Bag Sales team seems knowledgeable and the person scheduling repairs is very courteous. Unfortunately, we've had issues with nearly all the appliances purchased. Our new washing machine is horribly unbalanced and loud and three visits from the repair person hasn't resolved it. Compressor went out on LG fridge and all our food spoiled. Most recently, the sump on our Kitchen Aid dishwasher leaked and caused water damage and it took five weeks before it was repaired. Incidentally, the dishwasher wasn't even the one we ordered - they delivered and installed the wrong one but we decided to keep it. Ugh!

First time customers We went into DeWaard & Bode for the first time to purchase a chest freezer. We were helped right away, the freezer we wanted was on sale and in stock so we took it home that day! Because of the sale they were having, we were back that week to pick out a fridge. We paid for delivery and taking away our old fridge. They had delivery times that weekend and were prompt, quick, and clean. Delivery people wore masks and were helpful with unhooking our old fridge and making sure the water line was securely turned off (since we won't be using it for the new fridge.) Excellent experience all around and we will definitely go back for our next appliance purchase!