Microwave Problems We had a problem with our microwave under warrantee. The service department was very helpful. Made an appt. and kept me informed as to the tech's schedule. Technician Dakota was very prompt, personable, and effective in fixing the problem. He was considerate re: covid 19 protection standards. We are very appreciative.

New Washer/Dryer We recently purchased a new LG washer and dryer from the Burlington, WA location for DeWaard & Bode. We really enjoyed the service at the store. The delivery went very smoothly. The two men that came were professional and neat. We have had a lot of difficulties with deliveries in the past, so it was a welcome relief to have a smooth delivery experience.

Communication was awful Communication was awful. They didn't tell me they weren't coming for our scheduled installation as I waited having changed my work schedule. When finally they were coming, I only found out because I called to ask and again had to change my work schedule to accommodate their lack of communication. The range we purchased doesn't properly fit our space which will now cost us even more money. Sure, we could have asked more questions but given that they knew exactly what we were replacing they should have told us about the much deeper dimensions so that we could make an informed choice. The salesperson did seem to genuinely feel bad that this whole thing was totally botched and we were left waiting several weeks beyond promised delivery. But there was zero offer of compensation or any real effort to make us feel better about their company from whom we have been buying appliances for years.

Dakota serviced our new range/cooktop Dakota serviced our new range/cooktop. He was very professional, thorough and provided excellent follow-up. I was disappointed that I had to call service, but very happy with how the oven and cooktop issues were resolved.

Easy breezy My recent purchase of a washer and dryer was easy breezy from start to finish. I knew what I wanted and called the sales person, Bruce who was professional and courteous and answered all my questions and followed through each time I had a request. Both of the delivery men were friendly, safety oriented, careful and informative.