Microwave Problems We had a problem with our microwave under warrantee. The service department was very helpful. Made an appt. and kept me informed as to the tech's schedule. Technician Dakota was very prompt, personable, and effective in fixing the problem. He was considerate re: covid 19 protection standards. We are very appreciative.

A great team The two Gentlemen, Jacob and Nate K. made the delivery of our new refrigerator a very stressless affair. They were a little early, but we were ready, and they proceeded to do prep work in their truck as we finalized the cleanout of our old refrigerator. Both Jacob and Nate have great people skills, which, has become a rare trait in the business world. They also worked well together maneuvering the old fridge and bringing in the replacement and setting it up. DeWaard and Bode are lucky to have such great young people on their payroll. A side note. Although this part of our order was done well, we were sent the wrong model as it did not have the inside water dispenser.

Communication was awful Communication was awful. They didn't tell me they weren't coming for our scheduled installation as I waited having changed my work schedule. When finally they were coming, I only found out because I called to ask and again had to change my work schedule to accommodate their lack of communication. The range we purchased doesn't properly fit our space which will now cost us even more money. Sure, we could have asked more questions but given that they knew exactly what we were replacing they should have told us about the much deeper dimensions so that we could make an informed choice. The salesperson did seem to genuinely feel bad that this whole thing was totally botched and we were left waiting several weeks beyond promised delivery. But there was zero offer of compensation or any real effort to make us feel better about their company from whom we have been buying appliances for years.

Mixed Bag Sales team seems knowledgeable and the person scheduling repairs is very courteous. Unfortunately, we've had issues with nearly all the appliances purchased. Our new washing machine is horribly unbalanced and loud and three visits from the repair person hasn't resolved it. Compressor went out on LG fridge and all our food spoiled. Most recently, the sump on our Kitchen Aid dishwasher leaked and caused water damage and it took five weeks before it was repaired. Incidentally, the dishwasher wasn't even the one we ordered - they delivered and installed the wrong one but we decided to keep it. Ugh!

Dakota serviced our new range/cooktop Dakota serviced our new range/cooktop. He was very professional, thorough and provided excellent follow-up. I was disappointed that I had to call service, but very happy with how the oven and cooktop issues were resolved.