Until it stopped Until it stopped, the Wifi device worked as expected. However, after using 5-10% of the purchased bandwidth, the device showed that I was at the limit and stopped working. The device and the company insist that i used all 500mb. I monitor the usage on my laptop and I used approximately 35mb of data TOTAL. No where near the 500 claimed. Luckily I was able to use public wifi to complete my trip. So my conclusion is that unless you purchase unlimited bandwidth, this device is completely useless.

Meets expectations Used their portable wifi router in Japan and had no problems whatsoever. Really happy with it, charging it was easy and it was very convenient.

Your hotspot made my trip! Your hotspot made my trip so much easier! Japan has very few free Wifi places available and pay as you go phones are super annoying and are not very bilingual. Connected easily upon arrival and battery lasted all day. Could not have been more pleased. Thank you!

Great experience Having a mobile WiFi hot spot device made it easy to get around Japan. There are multiple options to get your hot spot after paying online--either in person or by mail. All were reasonable prices. I will use this service in any future travels.

Horrible service Under extreme circumstances I was not able to pick up the WiFi. Being closed on weekends, which is ridiculous as many travel on weekends and holidays, I could not contact anyone. Overseas and upon return I requested some consideration in the matter and was told that a manager would contact me. This never happened. Of course my money was promptly taken. Unfortunately this becomes a negative situation and review.