Awesome customer service Awesome customer service. Convenient pickup and drop off. I picked up the WIFI device at the LAX Tom Bradley counter with no issues. During my trip I was able to extend my contract easily by sending a simple email and also arrange to return the device via mail instead of in person. The staff, especially Luke, is very courteous and generous. I'd use Vision Global again any time!

March 2020 Japan trip I was going to southern Kyushu for 3 weeks and needed wifi connection. Through the JTB website, I ordered a pocket wifi and had it delivered to my home before leaving on my trip. The ordering process and delivery process was flawless. Once I was in Japan, I activated the unit and used it continuously during my trip...even to the southern tip of Kyushu. There were no disconnections. The issue I had was during the times I tried to send a picture...very, very slow or no transmission at all. But, for texting and web browsing, etc. it was great. I even used it with Google Maps on a driving trip to Cape Sata. Perfect! Thank you.

Best in customer service The Wifi connection is reliable. Never had any major issues of being disconnected. If data is slow, all I had to do is restart or refresh my phone connection. It's convenient and customer service is very responsive. They respond to emails and inquiries quickly and really finds ways on how to troubleshoot the issue.

Horrible service Under extreme circumstances I was not able to pick up the WiFi. Being closed on weekends, which is ridiculous as many travel on weekends and holidays, I could not contact anyone. Overseas and upon return I requested some consideration in the matter and was told that a manager would contact me. This never happened. Of course my money was promptly taken. Unfortunately this becomes a negative situation and review.

Great customer service We were stuck in Japan for 2 extra days due to typhoon & Vision global wifi let us keep the hotspot for those 2 days at no charge. Pickup and dropoff at Haneda was easy and quick.