Excellent customer service Pick up at the airport was easy and quick. I had to extend my rental and got that arranged via email in quick order. Vision Global understands customer service!

EXCELLENT SERVICE AND PRODUCT Been using their services and product for the past 2 years when going to Japan. Excellent, works every time! Timely fedex to me at start of rental when I'm about to go to TRAVEL, with convenient pre-package to send back after I get back. Will use again this year and the next!

I did enjoy having 24 hours great speed… I did enjoy having 24 hours great speed WiFi during my two weeks travel in Japan. No issues at all receiving the router in my home and then returning it to them in the US.

Best in customer service The Wifi connection is reliable. Never had any major issues of being disconnected. If data is slow, all I had to do is restart or refresh my phone connection. It's convenient and customer service is very responsive. They respond to emails and inquiries quickly and really finds ways on how to troubleshoot the issue.

Until it stopped Until it stopped, the Wifi device worked as expected. However, after using 5-10% of the purchased bandwidth, the device showed that I was at the limit and stopped working. The device and the company insist that i used all 500mb. I monitor the usage on my laptop and I used approximately 35mb of data TOTAL. No where near the 500 claimed. Luckily I was able to use public wifi to complete my trip. So my conclusion is that unless you purchase unlimited bandwidth, this device is completely useless.