Very Useful I'm a repeated customer and whenever I travel I rent their wifi equipment. It's easy to use, very practical and helpful. The customer service is also great. Easy pick up and drop off as well.

Great experience Having a mobile WiFi hot spot device made it easy to get around Japan. There are multiple options to get your hot spot after paying online--either in person or by mail. All were reasonable prices. I will use this service in any future travels.

Until it stopped Until it stopped, the Wifi device worked as expected. However, after using 5-10% of the purchased bandwidth, the device showed that I was at the limit and stopped working. The device and the company insist that i used all 500mb. I monitor the usage on my laptop and I used approximately 35mb of data TOTAL. No where near the 500 claimed. Luckily I was able to use public wifi to complete my trip. So my conclusion is that unless you purchase unlimited bandwidth, this device is completely useless.

Best in customer service The Wifi connection is reliable. Never had any major issues of being disconnected. If data is slow, all I had to do is restart or refresh my phone connection. It's convenient and customer service is very responsive. They respond to emails and inquiries quickly and really finds ways on how to troubleshoot the issue.

Awesome customer service Awesome customer service. Convenient pickup and drop off. I picked up the WIFI device at the LAX Tom Bradley counter with no issues. During my trip I was able to extend my contract easily by sending a simple email and also arrange to return the device via mail instead of in person. The staff, especially Luke, is very courteous and generous. I'd use Vision Global again any time!