Terrible customer service despite multiple complaints Terrible customer service. My website has been listed as not secure for weeks, despite purchasing and installing two separate SSL certificates. The company initially responded to my inquiries and then stopped. I can not get help via live chat or email. A customer service representative reached out in response to my review to "gather information" and disappeared. Stay away from this hosting service.

They withdrew money without my permission Last year, I bought a domain for $18.20 on May 13, 2023. This year, they withdrew $121.83 from my card without my permission. When I talked to customer service, they said that this was automatic renewal and we cannot refund this money. If it was a renewal, I don't understand why they withdrew $121.83 instead of $18.20 again. And they said they would not refund it. I will complain about this wherever necessary. They took my money without my permission. I want my money back.

I cannot log in my account for months and losing my domains I cannot log in my account for months. Contacted customer support multiple times, tried out different solutions on my side, didn't work. They promised a fix on their end twice but weeks after I still cannot log in. Worst part is that my domain is expiring. I asked to get the authorization code twice to transfer my domains to renew them, but still, the promised email with the codes never arrive. I'm really disappointed with their customer support and their system seems very broken. I don't know how to fix it and it's really exhausting for me as the domain owner. At least give me my authorization code. This isn't hard right???

The representative was very helpful The representative was very helpful. I was assisted promptly and my issue was quickly resolve.

Anushree was pleasant and helpful Anushree was pleasant and helpful. I may need further assistance (as the project continues), but it has been a great experience for now!