Terrible customer service despite multiple complaints Terrible customer service. My website has been listed as not secure for weeks, despite purchasing and installing two separate SSL certificates. The company initially responded to my inquiries and then stopped. I can not get help via live chat or email. A customer service representative reached out in response to my review to "gather information" and disappeared. Stay away from this hosting service.

A chat experience that I didn’t hate I hate not being able to speak with someone on the phone… but we all see the future in chat and sometimes that’s scary, but not what th this experience. Chat bots are the worst, I could tell I had someone behind the screen (if it’s a chat bot please don’t tell me). Very helpful and expedient, didn’t ask dumb questions that I’ve already tried… good chat experience.

I tried to log in to renew my domain I tried to log in to renew my domain, but I hadn't logged in for a long time, so I couldn't remember my account and password well. I made too many attempts, which resulted in my account getting locked. However, the customer service representatives were kind and quick to assist, helping me resolve this issue smoothly. Furthermore, they provided me with satisfactory answers to my questions about domain renewal. I am very satisfied with the service.

Timely Expert Assistance I had a minor request to claim my website for my Pinterest account. Once I started my chat and informed them of my request, my account on Pinterest was verified and claimed in less than 5 MINUTES!!

The representative was very helpful The representative was very helpful. I was assisted promptly and my issue was quickly resolve.