Used to be good, Now just BAD! Just dont! Bad product and Awful customer service. Bought a pair of Dime 3's for my child for Christmas and two months (60 days) later one of the pair stopped syncing, charging properly, and generally playing up. Mistakenly assumed it was just a glitch or would be a simple return (it's Skullcandy UK) so I bought a second pair for them while sorting out the warranty return on the first. WHAT A MISTAKE! 10 days and numerous emails/forms/replies and Skullcandy still hasn't managed to send me a simple address to return the 1st pair to. On top of that the 2nd (replacement) pair are now doing a similar thing, one of the pair won't charge, or charge's and lasts 30 secs, won't sync properly, or tries to sync all the time. With one warranty claim still ongoing I don't think I can face bothering with a second. UPDATE: Lovely email from SK's "amazing customer service" apologising for all the issues and bad replies, letting me know they have updated my warranty status, they are going to send me a separate email with Freepost option, and a voucher code to get a new SK item..........and yet have failed to send an email with any of these things.

Skullcandy my favorite brand of headphones. Never disappointed. They went above and beyond to help me definitely more than I expected they also kept in touch in a very timely fashion helping me with my problem I now have a replacement pair of headphones on its way

Wayne is very good! Wayne was respectful, did his job well and was very informative. I was very upset when I called but Wayne addressed all my concerns and I will now do business with skullcandy again.

Amazing service Andrie N was the representative that helped me sort out a warranty claim for my headphones! Very helpfull and responsive!!

Thank you!! They are listen and understand the problem and they help us to the beginning at the end. I really appreciated the costumer service. Thank you!