Used to be good, Now just BAD! Just dont! Bad product and Awful customer service. Bought a pair of Dime 3's for my child for Christmas and two months (60 days) later one of the pair stopped syncing, charging properly, and generally playing up. Mistakenly assumed it was just a glitch or would be a simple return (it's Skullcandy UK) so I bought a second pair for them while sorting out the warranty return on the first. WHAT A MISTAKE! 10 days and numerous emails/forms/replies and Skullcandy still hasn't managed to send me a simple address to return the 1st pair to. On top of that the 2nd (replacement) pair are now doing a similar thing, one of the pair won't charge, or charge's and lasts 30 secs, won't sync properly, or tries to sync all the time. With one warranty claim still ongoing I don't think I can face bothering with a second. UPDATE: Lovely email from SK's "amazing customer service" apologising for all the issues and bad replies, letting me know they have updated my warranty status, they are going to send me a separate email with Freepost option, and a voucher code to get a new SK item..........and yet have failed to send an email with any of these things.

Wayne is very good! Wayne was respectful, did his job well and was very informative. I was very upset when I called but Wayne addressed all my concerns and I will now do business with skullcandy again.

My warranty claim was handled quickly… My warranty claim was handled quickly and fairly. I appreciate the Skullcandy team and the service they provided.

Attentive and professional Service was attentive, quick and provided the information I requested in a professional and courteous manner. I appreciated the service I received and would recommend them in the future.

Eugene was very helpful in my decision… Eugene was very helpful in my decision to buy some new headphones. I’ve had every Crusher to date except the Anc 2s & now i can finally afford them thanks to Eugene’s Customer Support