Amazing service Andrie N was the representative that helped me sort out a warranty claim for my headphones! Very helpfull and responsive!!

Great customer service! Thanks a ton =) Leng made the process straightforward and easy! I had an unusual situation with a pair of your headphones that I enjoyed quite a lot. Bought them in the UK, got home to the US, and had the headband snap violently and suddenly while putting them on. They got me taken care of, answered all of my questions, and made sure I got a replacement in what was probably the simplest way for all involved. Really appreciate all their hard work and professionalism, and how reassuring they were. Keep rocking guys!

Love SkullCandy🖤💀 The team has been very helpful from the start. Unfortunately they couldn’t fix my original product but they definitely made up for it!

Outstanding Customer Care This customer assistance representative was a FANTASTIC person to talk to!!! Eugene C. She was patient, well educated about the product we were discussing, easy to understand, and was genuinely concerned for me as a customer and the issue I was describing to her over the phone. I missed the rating gadget at the end of the call, and couldn't let this reps effort go unrewarded, so I called back to find out how to give her the credit she deserved! Somebody give this rep a raise! Feel free to email me if you would like to call me directly, we can do that! :-) Thanks, James Spolar

Used to be good, Now just BAD! Just dont! Bad product and Awful customer service. Bought a pair of Dime 3's for my child for Christmas and two months (60 days) later one of the pair stopped syncing, charging properly, and generally playing up. Mistakenly assumed it was just a glitch or would be a simple return (it's Skullcandy UK) so I bought a second pair for them while sorting out the warranty return on the first. WHAT A MISTAKE! 10 days and numerous emails/forms/replies and Skullcandy still hasn't managed to send me a simple address to return the 1st pair to. On top of that the 2nd (replacement) pair are now doing a similar thing, one of the pair won't charge, or charge's and lasts 30 secs, won't sync properly, or tries to sync all the time. With one warranty claim still ongoing I don't think I can face bothering with a second. UPDATE: Lovely email from SK's "amazing customer service" apologising for all the issues and bad replies, letting me know they have updated my warranty status, they are going to send me a separate email with Freepost option, and a voucher code to get a new SK item..........and yet have failed to send an email with any of these things.