Linda was very professional Linda was very professional. She help me with concern and was able to find hey solution very quickly. Every time I talk to another representative they really give me a hard time but Linda made it very easy. She's highly recommended by me. -Shyniece

Very disorganized process Very disorganized process, appointment not seen at shop, shop opened late after appointment. Equipment not received. Made to feel like lower than life for having to get one installed by staff and guardian rep not very clear on set up appointment. As soon as installed had to go right back to have recalibrated.

Guardian failed to report compliance to the State Guardian failed to correctly report my compliance to the state and six years later I my license is being suspended by the state for non-compliance. However I had an IID for 6 months, paid Guardian every month, provided the contact information for the state. Now I have spend 2 days on hold, no one will answer or help me get records. Guardian has failed in their duty to report this info correctly to the state.

Excellent customer service. Service goes above and beyond! Excellent customer service. Knowledgeable staff. Claudia Adarme helped me out and even helped me save money.. Patient and was able to answer every one of my questions without hesitation. Im switching to guardian from intoxalock because ive had nothing but problems since day one.. I look forward to guardian it already feels like im great hands.. What a relief!

Quoted me the wrong price Quoted me the wrong price. Set me up with two wrong appointments, one being three thousand miles from me. But, was a decent price. Edit: From 2 stars to 5. Company reached out after having a few problems with them and gave me a great discount for wasting my time and misquoting prices. Everything has been resolved, couldn't be happier.