Michael Harrison
GBClaudia is the best! Claudia helped me out today with scheduling me for my interlock installation. She was very knowledgeable, kind, patient, and very professional. She answered all my questions and made me feel at ease. Thank you for all your help!
Tom
GBTakes one to know one. As a retired professional in the customer service industry, I know good from not so good service. Today I had the distinct pleasure of being assisted by Madison. She was curtious, empathetic and through in her efforts to satisfy and resolve my situation. She is to be commended and if she demonstrates the same level of service to all her callers, her employer is very fortunate to have her on their team.
G Laveck
GBDee Owsley -a Gem! Yesterday, the day after Labor Day, I sat on the phone all day trying to get through having reached the hour limit twice leaving a call back number which resulted in no call back. I the meantime I was in constant contact with my provider continually pushing back my appt. time. Today, (I am in MT) I got up at 6am to call with hopes of getting through. My interlock was in lock mode due to the fact I had a rather serious illness. I was greeted by Dee Owsley, who explained how this would work and confirmed that I had an appointment at 9:30 am. She generously offered to give me a call back at an appropriate time to facilitate my timely arrival for my appt. And, she did. She was as helpful, patient, and friendly certainly the best representation of your company. This turned out to be a very good experience for me. You have a most excellent employee!
Sabrina Guerra
GBGreat customer service. Every appointment that I've had with Guardian has always been quite pleasant. Appointment times are met, it's very quick, in and out with a nice conversation each visit. Ernie has a very clean and comfortable environment.
Jonathan Jackson
GBExcellent customer service. Service goes above and beyond! Excellent customer service. Knowledgeable staff. Claudia Adarme helped me out and even helped me save money.. Patient and was able to answer every one of my questions without hesitation. Im switching to guardian from intoxalock because ive had nothing but problems since day one.. I look forward to guardian it already feels like im great hands.. What a relief!