***Updated -Amazing Customer Service UPDATE- After I wrote this review, Scarlett from Guardian reached out to me, she took the time to explain in greater detail their process. Within a few weeks after that Ezra contacted me to follow up. Both Ezra and Scarlett went above and beyond to resolve and amend my complaint. I will be not be switching to another company. The Interlock Company in Omaha technician Chris is absolutely amazing and provides superior customer service. This review pertains to Guardian Interlocks call in customer service and lockout policy... 2 hour phone wait time on a Sunday to get a lockout code because my car battery went dead and the devices data was full. Representative said to call back this morning for a code because the code would only allow me enough time to drive to get to the place it gets calibrated. Had to arrange to get my son a ride to school, am late to a clients all because my car battery went dead. Takes hour of wait time to get through to customer service. I'm switching to Draeger tomorrow. Most terrible experience with this device and this company.

Ernie Ernie, from McAllen tx Always gives excellent service and always makes it convenient and efficient for me to take care of my interlock device. Any time I have had questions or concerns ernie has always been a phone call away.

Tawana was great Tawana was great, and I would highly recommend her to help anybody who doesn’t understand the system

Great customer service. Every appointment that I've had with Guardian has always been quite pleasant. Appointment times are met, it's very quick, in and out with a nice conversation each visit. Ernie has a very clean and comfortable environment.

I would recommend Guardian interlock… I would recommend Guardian interlock based on my initial customer service experience. Tawana went above and beyond with helping me by answering all of my questions and concerns regarding payments, fees, installation etc.. I’m new to this situation and requirement of the state but Tawana (with ease) set up my account and booked installation on two separate vehicles on the date that worked best for me. She was a pleasure to have been helped by and I hope my experience with this company continues to be seamless as well. Thanks Tawna!