Claudia is the best! Claudia helped me out today with scheduling me for my interlock installation. She was very knowledgeable, kind, patient, and very professional. She answered all my questions and made me feel at ease. Thank you for all your help!

Very disorganized process Very disorganized process, appointment not seen at shop, shop opened late after appointment. Equipment not received. Made to feel like lower than life for having to get one installed by staff and guardian rep not very clear on set up appointment. As soon as installed had to go right back to have recalibrated.

***Updated -Amazing Customer Service UPDATE- After I wrote this review, Scarlett from Guardian reached out to me, she took the time to explain in greater detail their process. Within a few weeks after that Ezra contacted me to follow up. Both Ezra and Scarlett went above and beyond to resolve and amend my complaint. I will be not be switching to another company. The Interlock Company in Omaha technician Chris is absolutely amazing and provides superior customer service. This review pertains to Guardian Interlocks call in customer service and lockout policy... 2 hour phone wait time on a Sunday to get a lockout code because my car battery went dead and the devices data was full. Representative said to call back this morning for a code because the code would only allow me enough time to drive to get to the place it gets calibrated. Had to arrange to get my son a ride to school, am late to a clients all because my car battery went dead. Takes hour of wait time to get through to customer service. I'm switching to Draeger tomorrow. Most terrible experience with this device and this company.

Ernie Ernie, from McAllen tx Always gives excellent service and always makes it convenient and efficient for me to take care of my interlock device. Any time I have had questions or concerns ernie has always been a phone call away.

Tawana was great Tawana was great, and I would highly recommend her to help anybody who doesn’t understand the system