Okay Had a good experience with my ipod touch awhile back, my last experience which was with my ipad is why I had to give this 3 stars than 5. Seemed like they were getting frustrated when I was confused about a situation typing in all caps in their reply email which kinda hurt my feelings because I liked getting my stuff repaired by these guys.

Good but could have been great Fixed issue for quoted price ($80) but when did an add on charged ($40), as you would expect, but returned without testing so we had to drive 20 miles round trip to get corrected. Should have a given a $10 credit for inconvenience and it would have been a great experience.

Incompetent RockIT held on to my device for 3 weeks with no call. When I went back in they said they "couldn't figure it out" and gave it back to me. (I was using them as the local repair shop for my Square Trade warranty.) They also hadn't tried one really obvious work-around to narrow down the problem. The person at the counter was completely clueless, mainly because the repair tech had given him very little info on the paperwork to go by. So, I went to plan B and shipped it to the Square Trade repair shop, who repaired and returned it within ONE WEEK. So much for trying to support local businesses.

Great Service! I've used them on several occasions they are professional prompt and friendly. If there are any issues with the job they work quick to make it right. I use them as my preferred screen repair outsource business I run my own computer repair business but send them all my mobile phone repair jobs because they can do it better and faster than even i can. For a good price quick turn around time these are your guys! Cheers!

RockIT support to Abby Construction The whole team at RockIT Repair are professional and timely in their support to our company. Their expert knowledge with fixing or providing support is what we depend on for computer and phone repair needs. Wanda Hewitt Office Manager Abby Construction Company Fredericksburg VA