Kindle Power Supply I had one of those difficult to diagnose electrical problems... the Kindle did not hold a charge. After replacing both the battery and the charging port the unit was returned to me but it just wasn't right - the unit indicated it was charging but it never fully charged. I return the unit and then RockIT then replaced the main circuit board (at no charge) and the unit was perfect. This wasn't fun but the bottom line is they stood behind their work - integrity. They made it right!!!!

Fast, Professional Service I was traveling to Virginia for business meetings, and when I arrived I discovered that the hard drive on my laptop had crashed. It was essential to have a working computer or my entire weeklong trip would be wasted. I took the laptop to RockIT and they installed a new (and larger!) hard drive, complete with Windows image, by the next morning. I used Carbonite to restore all my essential files that night at the hotel, and my trip was saved. The techs at RockIT were fast, competent, and very good at communicating with me where they were in the process. I found their prices to be very reasonable too.

Zero communication My experience was so bad, there was nothing to pay them for. They did not fix my phone, and still charged me $29. They did not do anything to minimize the water damage. I got absolutely no communication from them, eventually just picked up my phone and left. I sent a snail mail letter outlining my dissatisfaction. (No answer....no surprise.). I hope they've improved since then.

Good but could have been great Fixed issue for quoted price ($80) but when did an add on charged ($40), as you would expect, but returned without testing so we had to drive 20 miles round trip to get corrected. Should have a given a $10 credit for inconvenience and it would have been a great experience.

Best option around Excellent customer service. Well worth a 45 drive. They stand by their warranties. Drop your phone off, run errands around town, see a movie and pick up your phone a few hours later in like new condition. Compared to about five other places, they are the best option around Fredericksburg Virginia. Love to support local business especially when they are Veteran owned.