Incompetent RockIT held on to my device for 3 weeks with no call. When I went back in they said they "couldn't figure it out" and gave it back to me. (I was using them as the local repair shop for my Square Trade warranty.) They also hadn't tried one really obvious work-around to narrow down the problem. The person at the counter was completely clueless, mainly because the repair tech had given him very little info on the paperwork to go by. So, I went to plan B and shipped it to the Square Trade repair shop, who repaired and returned it within ONE WEEK. So much for trying to support local businesses.

Home Button Replacement It is important to support small,locally owned businesses especially when the service is great and the prices are fair. All around great people to work with - very congenial and professional. I highly recommend this company. My son had his screen replaced and they were fair to him as well - I was surprised because he was only 17 when he took his phone in for repair. Usually businesses take advantage of young kids - not at RockIt - they treated him well and the repair was done to perfection.

Good but could have been great Fixed issue for quoted price ($80) but when did an add on charged ($40), as you would expect, but returned without testing so we had to drive 20 miles round trip to get corrected. Should have a given a $10 credit for inconvenience and it would have been a great experience.

Fast, Professional Service I was traveling to Virginia for business meetings, and when I arrived I discovered that the hard drive on my laptop had crashed. It was essential to have a working computer or my entire weeklong trip would be wasted. I took the laptop to RockIT and they installed a new (and larger!) hard drive, complete with Windows image, by the next morning. I used Carbonite to restore all my essential files that night at the hotel, and my trip was saved. The techs at RockIT were fast, competent, and very good at communicating with me where they were in the process. I found their prices to be very reasonable too.

Great service. I was pleased with the work they did on my Galaxy siii. The problem is that within a few months, the charging port broken again. Unfortunately, RickIt didn't have a warranty period long enough, so I never fixed the phone again because it would have cost me another $70.