Okay Had a good experience with my ipod touch awhile back, my last experience which was with my ipad is why I had to give this 3 stars than 5. Seemed like they were getting frustrated when I was confused about a situation typing in all caps in their reply email which kinda hurt my feelings because I liked getting my stuff repaired by these guys.

Best option around Excellent customer service. Well worth a 45 drive. They stand by their warranties. Drop your phone off, run errands around town, see a movie and pick up your phone a few hours later in like new condition. Compared to about five other places, they are the best option around Fredericksburg Virginia. Love to support local business especially when they are Veteran owned.

disappointing I was surprised that I got this request for a review since the work was done months ago. Communication about repair status was poor. The repair did nothing to fix the phone. Good owner. Lackluster employees. Suggest using a different service provider.

Great service Great service; pricing reasonable. Highly recommend Rockit Repairs!!

Incompetent RockIT held on to my device for 3 weeks with no call. When I went back in they said they "couldn't figure it out" and gave it back to me. (I was using them as the local repair shop for my Square Trade warranty.) They also hadn't tried one really obvious work-around to narrow down the problem. The person at the counter was completely clueless, mainly because the repair tech had given him very little info on the paperwork to go by. So, I went to plan B and shipped it to the Square Trade repair shop, who repaired and returned it within ONE WEEK. So much for trying to support local businesses.