Kindle Power Supply I had one of those difficult to diagnose electrical problems... the Kindle did not hold a charge. After replacing both the battery and the charging port the unit was returned to me but it just wasn't right - the unit indicated it was charging but it never fully charged. I return the unit and then RockIT then replaced the main circuit board (at no charge) and the unit was perfect. This wasn't fun but the bottom line is they stood behind their work - integrity. They made it right!!!!

Samsung Galaxy S3 charger port replacement Needed my charger port replaced as it was loose and not charging phone. Took it into Rockit on a Thursday,received an email two hours later saying repair was complete,picked up on Friday(could have picked up sooner but had to work). Port still going strong 6 months later. Will do business with Rockit again if needed. Great Job!!

Incompetent RockIT held on to my device for 3 weeks with no call. When I went back in they said they "couldn't figure it out" and gave it back to me. (I was using them as the local repair shop for my Square Trade warranty.) They also hadn't tried one really obvious work-around to narrow down the problem. The person at the counter was completely clueless, mainly because the repair tech had given him very little info on the paperwork to go by. So, I went to plan B and shipped it to the Square Trade repair shop, who repaired and returned it within ONE WEEK. So much for trying to support local businesses.

Good but could have been great Fixed issue for quoted price ($80) but when did an add on charged ($40), as you would expect, but returned without testing so we had to drive 20 miles round trip to get corrected. Should have a given a $10 credit for inconvenience and it would have been a great experience.

RockIT support to Abby Construction The whole team at RockIT Repair are professional and timely in their support to our company. Their expert knowledge with fixing or providing support is what we depend on for computer and phone repair needs. Wanda Hewitt Office Manager Abby Construction Company Fredericksburg VA