Okay Had a good experience with my ipod touch awhile back, my last experience which was with my ipad is why I had to give this 3 stars than 5. Seemed like they were getting frustrated when I was confused about a situation typing in all caps in their reply email which kinda hurt my feelings because I liked getting my stuff repaired by these guys.

Great Value, Service & Price I do not even think about getting my work done anywhere else. Always fast courteous service, work professionally done & great prices to boot. Also, everyone who i have referred has also be more than satisfied.

Incompetent RockIT held on to my device for 3 weeks with no call. When I went back in they said they "couldn't figure it out" and gave it back to me. (I was using them as the local repair shop for my Square Trade warranty.) They also hadn't tried one really obvious work-around to narrow down the problem. The person at the counter was completely clueless, mainly because the repair tech had given him very little info on the paperwork to go by. So, I went to plan B and shipped it to the Square Trade repair shop, who repaired and returned it within ONE WEEK. So much for trying to support local businesses.

Zero communication My experience was so bad, there was nothing to pay them for. They did not fix my phone, and still charged me $29. They did not do anything to minimize the water damage. I got absolutely no communication from them, eventually just picked up my phone and left. I sent a snail mail letter outlining my dissatisfaction. (No answer....no surprise.). I hope they've improved since then.

disappointing I was surprised that I got this request for a review since the work was done months ago. Communication about repair status was poor. The repair did nothing to fix the phone. Good owner. Lackluster employees. Suggest using a different service provider.