Great Value, Service & Price I do not even think about getting my work done anywhere else. Always fast courteous service, work professionally done & great prices to boot. Also, everyone who i have referred has also be more than satisfied.

Incompetent RockIT held on to my device for 3 weeks with no call. When I went back in they said they "couldn't figure it out" and gave it back to me. (I was using them as the local repair shop for my Square Trade warranty.) They also hadn't tried one really obvious work-around to narrow down the problem. The person at the counter was completely clueless, mainly because the repair tech had given him very little info on the paperwork to go by. So, I went to plan B and shipped it to the Square Trade repair shop, who repaired and returned it within ONE WEEK. So much for trying to support local businesses.

Zero communication My experience was so bad, there was nothing to pay them for. They did not fix my phone, and still charged me $29. They did not do anything to minimize the water damage. I got absolutely no communication from them, eventually just picked up my phone and left. I sent a snail mail letter outlining my dissatisfaction. (No answer....no surprise.). I hope they've improved since then.

Fast, Professional Service I was traveling to Virginia for business meetings, and when I arrived I discovered that the hard drive on my laptop had crashed. It was essential to have a working computer or my entire weeklong trip would be wasted. I took the laptop to RockIT and they installed a new (and larger!) hard drive, complete with Windows image, by the next morning. I used Carbonite to restore all my essential files that night at the hotel, and my trip was saved. The techs at RockIT were fast, competent, and very good at communicating with me where they were in the process. I found their prices to be very reasonable too.

Awful repair job even after sending back 2nd time Three years ago I had them repair my broken galaxy s4 glass screen. It was sent back to me with significantly decreased sensitivity, I couldn't click anything along the edges of the sceeen. I sent it back for a 2nd time and I got it back with permanent black and brown marks on the screen. They didn't even apologize, just made the excuse that they were using a new machine. They offered for me to send it back a 3rd time but I was tired of paying shipping for a company I no longer trusted. Would not recommend these guys to anyone despite their highly convincing marketing.