Don't buy from Autel Pilot Hong Kong Spent £3,000+ on an Autel Drone It was refused entry into the UK by customs as they had declared a false valuation of 480 dollars and not paid the duties Customs did not contact me,they sent it straight back to Autel Pilot and I have been informed by DHL It has been returned to them in Hong Kong I have forwarded this evidence to Autel Pilot.During this Autel Pilot wanted me to tell lies to customs and give a false purchase value which I refused to do.I explained I had never had the drone or even seen it and nor had customs or DHL contacted me it had simply been returned to them.Autel Pilot then asked me to pay the duty keep the receipt and they would refund it clearly not understanding it had already been returned by customs,without being asked to pay anything.Requested my £3000+ refund and have been totally ignored and no refund.I am hoping PayPal will be able to sort this out because Autel Pilot clearly don't want to refund me. A warning to all considering purchasing from Autel Pilot,go and buy from elsewhere

Autel evo nano plus :Bad quality, bad service, no spare parts and review manipulation The drone feels 40m for no reason, Autel says :pilot error. Will not be repaired under warranty. Price for repair at Autel higher than for a new drone. No parts available. Autel does not sell parts to customers or independent services . No VAT receipt, asked several times. And Autel removes bad reviews from their website. This one was screenshotted. Bad quality, bad service, no spare parts and review manipulation. Do you want them to have your money?

Superb customer service Superb customer service both during purchase and follow-up after purchase! Always replied to my questions and concerns normally within hours. The Evo II Pro v3 is a world-class drone and to date, has performed beyond our very high expectations. Also, all the products were received quickly and the shipping packaging is the best we have enjoyed. Thanks to Lucy and the rest of the Autelpilot team!

Sports Action Live-Streaming Purchased this product with the intent of live streaming Softball games to team parents, and this device exceeded every expectation! The final game I live-streamed was in 30-35mph steady winds and nobody watching had any indication of that. The device was so steady, provided awesome quality from about 100 yards away. Totally impressive.

Order number 2596 Autel Smart Controller for series 2 Order number: 2596 An Autel Smart Controller for Series 2 was pre-ordered on 25 May 2021 and $1289.00 paid. I emailed Autelpilot 6 times since July 2021. Initial replies were product was waiting to be produced. Last email was 15 Jan 2021: no reply. Another attempt to contact via their website contact page a week ago: no reply. Further attempt to contact them via 'chat' on their website today: no reply. DO NOT BUY FROM THEM unless you want to lose your money. Completely dishonest, disgraceful and unprofessional. Rating is actually Zero star.