Don't buy from Autel Pilot Hong Kong Spent £3,000+ on an Autel Drone It was refused entry into the UK by customs as they had declared a false valuation of 480 dollars and not paid the duties Customs did not contact me,they sent it straight back to Autel Pilot and I have been informed by DHL It has been returned to them in Hong Kong I have forwarded this evidence to Autel Pilot.During this Autel Pilot wanted me to tell lies to customs and give a false purchase value which I refused to do.I explained I had never had the drone or even seen it and nor had customs or DHL contacted me it had simply been returned to them.Autel Pilot then asked me to pay the duty keep the receipt and they would refund it clearly not understanding it had already been returned by customs,without being asked to pay anything.Requested my £3000+ refund and have been totally ignored and no refund.I am hoping PayPal will be able to sort this out because Autel Pilot clearly don't want to refund me. A warning to all considering purchasing from Autel Pilot,go and buy from elsewhere

Received the purchased product in a… Received the purchased product in a timely manner. At first some accessories were delivered via USPS and the order showed fulfilled without receiving the purchased drone. Shortly thereafter, however, the drone shipment arrived via UPS. The price and service was great. My only recommendation is that the tracking information be provided for the UPS shipment as well to eliminate any confusion. Other than that everything was great and what was ordered was received.

I've encountered the problem concerning… I've encountered the problem concerning downloading data from the drone. The customer service agent replied and resolved this problem in one week! Thank you for your kindly support.

Above and beyond Autel went above and beyond to ship our drone battery to us. It's usually difficult to get things shipped to Hawaii, so we truly appreciate your customer service and extremely fast shipping!

Autel evo nano plus :Bad quality, bad service, no spare parts and review manipulation The drone feels 40m for no reason, Autel says :pilot error. Will not be repaired under warranty. Price for repair at Autel higher than for a new drone. No parts available. Autel does not sell parts to customers or independent services . No VAT receipt, asked several times. And Autel removes bad reviews from their website. This one was screenshotted. Bad quality, bad service, no spare parts and review manipulation. Do you want them to have your money?