Make installers confirm cord location before drilling hole in your kitchen cabinet 4/25 UPDATE Since my post, Abt reached out to me to discuss my rating. Surprisingly, they're refunding the installation cost 100%. Wowie wow wow!!! I wasn't expecting that! Thank you Jeanie Boom and Abt. I always knew you are the leader in appliances with the best delivery platform. But I didn't know you really took customer service seriously. After our conversation, you rectified and exceeded my expectations. And the good news is that you're implementing best practices for the delivery crew/installers to discuss any drilling efforts before the work is complete. "YaY! *** I've order appliances from Abt several times and really love their delivery and installation service. But my recent microwave installation service gets 1 star because the installers drilled a hole in the center floor of one of my brand new cabinets. What does this mean? It means I can no longer lay items completely flat because the appliance cord is permanently in the way. This means I've lost precious cabinet real estate. On top of this, there already was an empty hole in/on the back of the cabinet wall that the installers could have repurposed and ran the cord through. But did they? NO! When I asked the installers questions about the possibility of nails showing through the cabinet floor, they assured me they wouldn't show, but they never mentioned they were going to drill a hole, especially a hole in the center of the cabinet floor. After they left, I kept trying to lay my items flat and wondered why they wouldn't fit in as before. (My cabinets are a bit higher from the stove and requires a step stool to fully see inside the cabinet floor.) Then I realized what they had done. I immediately called Abt customer service/resolution. The installers told customer service that they "just followed the appliance manual instructions", which said/read to drill a hole. Customer service said the installers should have told me they were going to drill another hole vs using the current one and where the hole would be located. She also said they should have at least considered putting the hole in the corner of the cabinet instead of in the center of it. They should have gotten my approval. But did they? NO! To "resolve" their screw up, customer service offered a $50 refund. I unwillingly accepted it but what a joke! Installation cost me $150. In addition to losing some precious storage space, I paid $150 for "expert installers". I'm still pissed! So, before an Abt appliance installer starts drilling in your cabinets, make them confirm the location for your approval first, or so they can suggest other options.

Great staff, Great Products, Great Store! I've been shopping at Abt for years. They are a great family owned store with super knowledgeable and helpful staff. They are always ready to listen to you and open to giving you whatever discounts they can. I recently bought a big 75 inch flat screen TV. The salesman gave me some great discounts that really sweetened the deal. The delivery was right on time and the guys were super nice, helpful, and very careful with the entire process. I would definitely recommend Abt to anyone who is looking for an experience that is superior to your typical electronics franchise store one!

You are apt to be pleased by purchasing at Abt! I shop at the Orland Park store. I highly recommend Abt Electronics based upon my experience with Abt's excellent sales staff, Abt's prices, Abt's delivery system, Abt's delivery personnel, their removal of the old appliance, and their removal of packaging from the new one. If you 'comparison shop' I maintain there is no comparison where Abt will come out in second place. This is the place! P.S. I received nothing now nor will I receive anything in the future for this evaluation.

They have absolutely terrible customer… They have absolutely terrible customer service or it could be that they saw my ethnic name and that’s why they were so cruel to me. Either way I am never doing business with them again. I was not even given the 24hrs to respond as it stated in the email they just canceled it. It’s actually very disappointing. The same way they are telling me why negative feelings were triggered as if they understand my disposition, they don’t pick up when you call they tell you to leave your name in the order number and they will call me in the order of the message. Yet rather than do as they say they canceled the order. Terrible treatment, they told me to call within 24 hrs, I did, and I was never given a chance to speak with anyone, absolutely horrible.

Have it in Stock and Really Come Through Because of my kitchen cabinet design and because of the backlog from COVID-19 I could not find a reasonably priced BOSCH dishwasher to replace my failing one. I should have started my appliance search at ABT as I was let down at two other stores and what I ended up with at ABT was cheaper and quicker. Great deal and a great experience at ABT.