Price match & Customer service second to none Eva D in the online chat was super helpful. They are not kidding when they say they will price match. She price matched and found an additional rebate I was not aware of. She put my order through and it ended up being cheaper than the price I was trying to match. Excellent customer service.

Make installers confirm cord location before drilling hole in your kitchen cabinet 4/25 UPDATE Since my post, Abt reached out to me to discuss my rating. Surprisingly, they're refunding the installation cost 100%. Wowie wow wow!!! I wasn't expecting that! Thank you Jeanie Boom and Abt. I always knew you are the leader in appliances with the best delivery platform. But I didn't know you really took customer service seriously. After our conversation, you rectified and exceeded my expectations. And the good news is that you're implementing best practices for the delivery crew/installers to discuss any drilling efforts before the work is complete. "YaY! *** I've order appliances from Abt several times and really love their delivery and installation service. But my recent microwave installation service gets 1 star because the installers drilled a hole in the center floor of one of my brand new cabinets. What does this mean? It means I can no longer lay items completely flat because the appliance cord is permanently in the way. This means I've lost precious cabinet real estate. On top of this, there already was an empty hole in/on the back of the cabinet wall that the installers could have repurposed and ran the cord through. But did they? NO! When I asked the installers questions about the possibility of nails showing through the cabinet floor, they assured me they wouldn't show, but they never mentioned they were going to drill a hole, especially a hole in the center of the cabinet floor. After they left, I kept trying to lay my items flat and wondered why they wouldn't fit in as before. (My cabinets are a bit higher from the stove and requires a step stool to fully see inside the cabinet floor.) Then I realized what they had done. I immediately called Abt customer service/resolution. The installers told customer service that they "just followed the appliance manual instructions", which said/read to drill a hole. Customer service said the installers should have told me they were going to drill another hole vs using the current one and where the hole would be located. She also said they should have at least considered putting the hole in the corner of the cabinet instead of in the center of it. They should have gotten my approval. But did they? NO! To "resolve" their screw up, customer service offered a $50 refund. I unwillingly accepted it but what a joke! Installation cost me $150. In addition to losing some precious storage space, I paid $150 for "expert installers". I'm still pissed! So, before an Abt appliance installer starts drilling in your cabinets, make them confirm the location for your approval first, or so they can suggest other options.

They have absolutely terrible customer… They have absolutely terrible customer service or it could be that they saw my ethnic name and that’s why they were so cruel to me. Either way I am never doing business with them again. I was not even given the 24hrs to respond as it stated in the email they just canceled it. It’s actually very disappointing. The same way they are telling me why negative feelings were triggered as if they understand my disposition, they don’t pick up when you call they tell you to leave your name in the order number and they will call me in the order of the message. Yet rather than do as they say they canceled the order. Terrible treatment, they told me to call within 24 hrs, I did, and I was never given a chance to speak with anyone, absolutely horrible.

Satisfied Customer My sister told me about ABT electronics. This was my first time purchasing anything from them. I purchased a washer and dryer. I have to say that the entire process from purchase to delivery was easy and pleasant. The sales person in the store who assisted us with choosing the appliances was friendly, helpful and efficient. I received both email and text communication about my delivery. I received the call from the drivers as stated in the text and email I received the prior week and after completing my purchase. (I chose an early Monday morning delivery). They arrived on time. They were very professional nice guys. The delivery was quick and efficient. I am pleased with the entire process from purchase to delivery.

Delivery was superb Delivery was superb! We were notified days in advance of the 3-hour window via email and text message. The dispatcher called us the morning of the delivery to confirm everything was good to go at the planned time/window. Delivery driver called us when they were 10-15 minutes from arrival, EXACTLY in the middle of DELIVERY Window. The two delivery staff members were professional and courteous as they removed the old range and installed the new one, AND were especially infomative about our first use of the oven and cleaning the range stovetop. Well done!! ABT Appliances has been for decades and will continue to be our preferred source for service and purchase of appliances.