Simple repair comes back with more problems after I refuse "extra" service I sent my Tivo S3 in for repair to the HDMI port which failed because the pins had gotten bent. Other than that, the unit had worked flawlessly for years. While the unit was in for service, Weaknees contacts me and tells me that the power supply in my unit is showing signs of failing in the near future. But, if I give them another $99.99 (not kidding), they would replace the power supply. I politely declined as I was at the maximum for my investment in the unit and would accept the unit maybe working for another 6 months or, maybe if I am lucky, a year. I at least expected that it would work when returned to me as Weaknees indicated that it was in working order after the repair. I got the unit back and, while the HDMI repair seemed to be successful, I am experiencing problems with the unit freezing so that it becomes non-working. I wrote Weaknees about the problem and they told me that these are symptoms of a failing power supply. I'll let you be the judge on whether this is a shady scenario or not.

Needed a part for my Bolt and found it… Needed a part for my Bolt and found it all on there site could not ask for better service Thank You There is an awful lot of information on there site and they are very helpful Yes I will shop there again

Poor Customer Service Strict Returns I recently purchased a hard drive from Weaknees. The hard drive didn’t fix my TiVo problem. I then purchased a power supply. This didn’t fix my problem either. They only agreed to take back the power supply because I bought the hard drive more than 30 days ago. They already charge a 15% restocking fee and they still refused to help me out. I am not even sure if the hard drive works.

Great product excellent customer service One of direct tv receivers w/tivo was dying normally i have ordered a used one on ebay. I was doing some searching and came across weaknees after reading some reviews and information on there web sight I decided to order a new hardrive. The shipped it out very quick and it arrived on time from ups except the drive delivered it to the wrong address. Ups was pretty useless they told be it can take up to 8 business to track down the package basically i just have to wait. However weekness was very helpful within a few day over a weekend weekness agreed to overnight me a new one and they would deal with ups after they shipped it. None the less weekness was very very patient with all my fustratation with ups. The hard drive installation was extremely easy and is working flawlessly. I would recommend weeknees to anyone there web sight is very informative. They have a great forum section and seem to answer questions very quickly and only sell you what you need.

Awesome Customer Service - Ships Fast, too Hard to say anything but a total two thumbs up here. Got the referral from TiVo the mothership. Said to use this company. Company had what I needed in stock. Shipped it same-day. Got it next-day. Fixed my problem totally and gave me more space. Couldn't be better.