Unable to competently repair warrantied unit I have only made two negative reviews in my life so for me to make one says a great deal about my level of frustration. I read in an earlier review that this company is great when they are selling you something but that's where the good service/communication ends and I couldn't agree more. My DVR was sent in for a warranty repair because it completely stopped working (my $100 expense). Two weeks later it comes back and is doing the exact same thing I sent it to them to repair. To keep this review brief I will just say that their inability to communicate in a consistent and above board level was astonishing. Between their inability to competently repair my unit and a pure indifference towards my investment and time I would say that the concept of what they advertise is great. Their ability to follow through with that concept isn't.

Awesome Customer Service - Ships Fast, too Hard to say anything but a total two thumbs up here. Got the referral from TiVo the mothership. Said to use this company. Company had what I needed in stock. Shipped it same-day. Got it next-day. Fixed my problem totally and gave me more space. Couldn't be better.

Astounding, Fast Service. These guys are TiVo geniuses! I was really, really in a jam. It was Thursday night before a three-day weekend, and my TiVo crashed. It just up and died. I had no clue what to do. We had family coming to watch the NCAA playoffs on our new HDTV this weekend. I frantically searched Google looking for someone to repair my TiVo. Friday morning, I contacted weaknees by online chat. I'll skip to the end: About 20 minutes later, I had an order in for a hard drive, which they shipped to me overnight for Saturday delivery and I was up and running in 30 minutes flat. They offered me a flat-fee repair, and I would have gone for that if I had had the time. But I was in a PANIC! Do not hesitate to use them....they are top notch!!

Tivo fixed! I have used this Directv Tivo THR22 since 2012. The hard drive was formatted a couple years ago, when Directv tech dept could not make it work (can't remember the exact problem). In early January, it had the message "Hard Drive not detected." After trying to fix it again through Directv, they said I have to buy one of their new, non-Tivo dvrs. I wanted to stay with Tivo because I don't like the way the Genie works. I found WeaKnees online and emailed them. They answered my questions, I sent them my dvr, and they fixed it! The dvr had to have a new (now much larger) hard drive. The power connection had been fried and also had to be replaced. I got my dvr back today, plugged everything in, and it set up immediately with Directv on the same account -- which I had kept open. WeaKnees answered more questions for me during the repair, both on email and a phone call.

Google Sent Me to the Right Place My old TiVo hard drive seemed to be dying after seven years of good service so I did a little searching for a replacement. Upon finding WeaKnees.com I did a search for my antique Hughes TiVo unit and found a replacement drive, twice as big as the original drive, for just slightly over the price of a bare unformatted unit. The unit arrived very soon and I installed it in about 15 minutes including a nice cleaning of the unit, so believe how easy the process is as descibed in the instructions. The two necessary tools were even provided so I didn't even visit my toolbox. WeaKnees has a good product and great support; look no more to upgrade your TiVo drive.