Does Anyone Work Here? I wanted to love my bond heart necklace. I kind of do, but my family is not receiving my heart beat requests. I have emailed customer service 3 separate times with no response to any of them. Terrible customer service in my opinion. If they are backed up they could at least have an automatic response email stating this.

I had received the bracelets within a week after purchase. I had received the bracelets within a week after ordering and I shipped one set to my boyfriend overseas as a Christmas present. We just paired it today and it's wonderful, however It feels like the distance really does matter because sometimes we don't receive our touches and/or it's delayed. We're about 10,000 kilometres apart from each other.

Terrible Customer Service The item itself was fine, but this was by far the worst customer service I have ever experienced. If you want to talk to a real person, good luck. Pretty sure this entire company is ran by AI bots. All I wanted to do was change the email on my order, and after a week plus of talking to bots trying to reach a person, I gave up. Pretty ridiculous that they can't handle something as simple as changing the email on an order.

I just received my Bond heart I just received my Bond heart. It's charged and I recorded my heartbeat to see if it really worked. Incredible. I plan on recording my mother and children so I can always hear their heartbeat whenever I miss them. Thank you for an awesome piece of jewelry.

Honest review I've been familiar with this company for a few years now, starting when they only had the Bond Touch (Basic) bracelet, and their product is truly exceptional. I absolutely love it and have come to admire the outstanding customer support this brand offers. The team is consistently friendly and ready to help whenever needed. In my opinion, they deserve more than 5 stars for their outstanding product and top-notch service.