Purchased the Bond Touch Heart… Purchased the Bond Touch Heart necklace. My first device wouldn’t pair. The customer service was nice, got me a replacement. The second device turned on (after some strong pressing), but the heart beat wouldn’t not start, despite trying different amounts of pressure to get it beat. Now with sore fingers, I’m done and asking for a refund. Like the concept, but the product clearly needs work for mass consumption.

I had received the bracelets within a week after purchase. I had received the bracelets within a week after ordering and I shipped one set to my boyfriend overseas as a Christmas present. We just paired it today and it's wonderful, however It feels like the distance really does matter because sometimes we don't receive our touches and/or it's delayed. We're about 10,000 kilometres apart from each other.

honestly awesome honestly, my favourite invention ever. its allowed me and my boyfriend to stay in contact much easier and is making the move to university and the move apart a lot cleaner. i'm even looking into a second for my mum when i go <3 only issue is the sensitivity can be quite low which can make it difficult to wake the bracelet.

Amazing experience! Amazing support team Amazing experience! Very helpful in replacing my bracelet when there were some issues. Nil cost and very very quick email response time. Could not ask for a better product or service team! Thankyou! Will be recommending to all my long distance friends

Does Anyone Work Here? I wanted to love my bond heart necklace. I kind of do, but my family is not receiving my heart beat requests. I have emailed customer service 3 separate times with no response to any of them. Terrible customer service in my opinion. If they are backed up they could at least have an automatic response email stating this.