Terrible Customer Service The item itself was fine, but this was by far the worst customer service I have ever experienced. If you want to talk to a real person, good luck. Pretty sure this entire company is ran by AI bots. All I wanted to do was change the email on my order, and after a week plus of talking to bots trying to reach a person, I gave up. Pretty ridiculous that they can't handle something as simple as changing the email on an order.

honestly awesome honestly, my favourite invention ever. its allowed me and my boyfriend to stay in contact much easier and is making the move to university and the move apart a lot cleaner. i'm even looking into a second for my mum when i go <3 only issue is the sensitivity can be quite low which can make it difficult to wake the bracelet.

Does Anyone Work Here? I wanted to love my bond heart necklace. I kind of do, but my family is not receiving my heart beat requests. I have emailed customer service 3 separate times with no response to any of them. Terrible customer service in my opinion. If they are backed up they could at least have an automatic response email stating this.

Amazing experience! Amazing support team Amazing experience! Very helpful in replacing my bracelet when there were some issues. Nil cost and very very quick email response time. Could not ask for a better product or service team! Thankyou! Will be recommending to all my long distance friends

Honest review I've been familiar with this company for a few years now, starting when they only had the Bond Touch (Basic) bracelet, and their product is truly exceptional. I absolutely love it and have come to admire the outstanding customer support this brand offers. The team is consistently friendly and ready to help whenever needed. In my opinion, they deserve more than 5 stars for their outstanding product and top-notch service.