received the unit quickly received the unit quickly, and went to charge it like the instructions stated, but found it real hard to insert the cable into the charging hole. Did finally get it in there and charging now.

Order got lost in shipping, but excellent customer service fixed the issue. Original: Unfortunately after a few weeks my pen never came and USPS stopped tracking my order 2 weeks ago. Edit: However, not long after my original review, customer service promptly contacted me and were able to ship me a new pen. They were extremely helpful in getting this situation resolved so I highly recommend using them, seeing how helpful they were. I'm assuming this was a one-time shipping glitch, since the other 3 pens I ordered had no issue. I will continue to order from them in the future.

Products are very well made sturdy and… Products are very well made sturdy and of high quality especially for the price (even the USB cord and that's rare). To note I ordered online and mistyped my address, they emailed me and fixed it promptly. Real, good working, fast customer service is a rarity so thank you.

Overpriced piece of electronics The unit was advertised as (paraphrasing) "it will not dry out your flower" which it does. It is probably fine for turning your kief into a more potent substance but it might be too dry to do anything with it. It also advertised it concentrated (again paraphrasing) the effects. Also not to any degree worth noting if you're smoking flower because the temperature range of the 'glow' does virtually the same amount of decarboxylation. Over priced piece of electronics.

If I’m being honest... If I’m being honest, I’m surprised at how much I like the product. It was pretty inexpensive so I tried to keep my expectations reasonable, but no need. Quality and price get an A+ from me. Will def be shopping here again.