The detection rate is dull The detection rate sucks. Camera picks up after subject walks or moves away from camera does not collectively record when subjects in camera detection rate is about 5 feet. Must be within frame longer than 6 seconds..to catch a subject. Camera will record when the trees reflection off the windows. But not when someone walks right up to the door. Rings the door bell. And there is Noone stand at the door because the camera didn't click on. The viewing and night vision reaches dwell up to 80 feet.

Exemplary Support I have found Reolink support to be easy to contact and swift very helpful. I had a problem with my camera after 2 months and Reolink responded to my request for help within a few hours and followed up as I was trouble shooting. I submitted a warranty request and they quickly concluded the fault was with the camera and sent me a replacement within a few days. Exemplary service. I have no hesitation in recommending their cameras and after sales service.

I was able to talk to a real person I was able to talk to a real person, the very knowable with the product. he knew how to talk to me to get the right information to fix the problem. it very comfortable knowing that I was in good hands. the system is now working as designed. Thank for a good service and keep up the good work!!!!!

Excellent after sales service I purchased 2 outdoor cameras in 2021 from Reolink, they worked brilliantly, the app is free and reliable so saved my pennies and added 2 more. I recently had one which became faulty and subsequently stopped working. I messaged and received an immediate response from Aries who suggested many things to try but all failed. The camera was slightly over the guarantee but Tracy agreed a goodwill replacement, it arrived quickly and set up instantly. Super pleased with this level of service, its somewhat rare these days. A definate 5* company with excellent customer service staff

Your representative is No. One, the BEST! Your representative Bella is First-Notch, No. One, the best, period! I had some problem when I started using a new network. So I sent an email for help. Bella responded immediately. She gave me detailed instruction, which quickly resolved my problem. I have another two surveillance cameras from other company. In comparison, Reolink is clearly the best. Belle's excellent service and skill level make me believe that Reolink is the leader of the industry of surveillance camera! i am sure that Reolink feels very proud to have outstanding employees like Bella! Thank you and Bella again! Phil California