Erwin was efficient and effective. Erwin was efficient and effective. He walked me right through the process and found my error. Took 2 minutes, literally, to correct what I had spent 4 hours on myself, the day before. Maybe rewrite the manual where the Reolink has to scan the phone QR code. I kept doing just the reverse. The manual is frustrating.

Your representative is No. One, the BEST! Your representative Bella is First-Notch, No. One, the best, period! I had some problem when I started using a new network. So I sent an email for help. Bella responded immediately. She gave me detailed instruction, which quickly resolved my problem. I have another two surveillance cameras from other company. In comparison, Reolink is clearly the best. Belle's excellent service and skill level make me believe that Reolink is the leader of the industry of surveillance camera! i am sure that Reolink feels very proud to have outstanding employees like Bella! Thank you and Bella again! Phil California

Impressive support for impressive products I have not yet met a company who responds so quickly and accurate ! I am VERY impressed with Reolink products and Reolink support. They keep on developing their products and creating new solutions and when you have a question they are incredibly fast and accurate with their responses. They have solved several questions for me on no time. Especially BIG THANKS to Karina. The 5-***** helpdesk agent.

Absolutely love this the camera system… Absolutely love this the camera system from Reolink. We had purchased a product from Swann which was totally substandard as a wireless system. They did however offer a refund as their system was unfit for purpose. After some research, which we should have done the first time, we found Reolink and ordered via Catch for a third of the price of our previous system. Once arrived we cannot believe how easy and amazing these cameras and this system is! Crisp clear cameras easy to have on a desktop. All in all Reolink to us has been a great buy and we couldn't be happier with our business being secure 247 with 6 camera's. Awesome!

Remote access, using ethernet, using client app on MAC m1 airbook It all worked. Installing app on macbook air m1, went very smooth. Linking up with cameras over LAN ethernet was flawless. Accessing cameras remotely over wifi internet connection worked very well. My use model was to stricly use ethernet connection on cameras (no wifi). Worked very well. Would highly recommend this product