Erwin was efficient and effective. Erwin was efficient and effective. He walked me right through the process and found my error. Took 2 minutes, literally, to correct what I had spent 4 hours on myself, the day before. Maybe rewrite the manual where the Reolink has to scan the phone QR code. I kept doing just the reverse. The manual is frustrating.

I was able to talk to a real person I was able to talk to a real person, the very knowable with the product. he knew how to talk to me to get the right information to fix the problem. it very comfortable knowing that I was in good hands. the system is now working as designed. Thank for a good service and keep up the good work!!!!!

Excellent support / Product needs some updates Good morning Reolink Team, Victoria gave me a very good, high quality and professional support. I am extremely satisfied with the support I received from Victoria. The only issue I have is that you should update the NVR to link with the Google Home devices as well. This is something you should consider in the future firmware updates. Why I say this: Now I have to configure my Reolink cameras directly on my network switch, which was never the plan. The following are two drawback I have with my new Reolink cameras setup not being connected to the NVR: 1. If my network or internet is down, my NVR will not be able to connect to the Reolink cameras to keep recording. 2. My network is now running slower, due to the fact that the NVR and Reolink cameras must connect via the network or internet to keep recording. The above would not have been an issue if the Reolink NVR and Reolink cameras were directly connected together. Best Regards, Henry Williams

Impressive support for impressive products I have not yet met a company who responds so quickly and accurate ! I am VERY impressed with Reolink products and Reolink support. They keep on developing their products and creating new solutions and when you have a question they are incredibly fast and accurate with their responses. They have solved several questions for me on no time. Especially BIG THANKS to Karina. The 5-***** helpdesk agent.

I've had 3 Reolink Go-PT cameras in use… I've had 3 Reolink Go-PT cameras in use for the last 2 years now. For approx. 18 months they were working just fine; I downloaded their newest update 6-8 months ago and now nothing but problems. Cannot connect, if they do connect, they will stay on a few seconds and stop, playback doesn't work most of the time. I moved a camera to a different location thinking this may be the problem, I moved it next to another camera and it still won't work. One camera will connect and the one next to it won't. They say it has a low signal, but it shows 4 bars of signal strength. You must contact customer service by e-mail and wait for a reply. Very expensive cameras and horrible customer service.