Purchased FamilyPress Inspire Series 36… Purchased FamilyPress Inspire Series 36 machine with stand and the extended warranty. The manufacture stated we need to ship it back to them for service (since the steam does not come out of all the holes) and when I called FactoryPure about it being covered under the extended warranty - they said the same thing. So how am I supposed to: 1 - find a box to fit this huge machine 2- get it out of the house and to UPS/FedEx Then they say, they will cover the cost of shipping if it is determined that it is covered under warranty. Well we all know how that will go - a big fat no!!! SCAMMERS!!!

Happy Customer Customer service and sales were very knowledgeable and helpful. Fast shipping. All items ordered came in great condition. Generac generator and Generac transfer switch work great. Very happy with my purchase and setup. Would recommend to others.

Ordered an Generac whole house… Ordered an Generac whole house generator. Extremely fast processing. Shipped quickly and actually arrived earlier than initially stated. GPS tracking on the delivery truck provided so could be followed all the way. Follow up emails to confirm how the transaction went. A+ experience all the way.

Great Ordering Experience My ordering experience was given high marks because of the easy ordering experience. The website is very user friendly. I clicked on the button to receive shipping notifications and was able to track the order which arrived quickly. We have placed Factory Pure on an approved reorder list. Thank you!!

What can I say except their customer… What can I say except their customer service is over the top from start to finish. Anytime you contact them you actually talk to a human not a damn recording. We received a generator by mistake and they handled the whole return process with Cummins. I will recommend Factory Pure to anyone. Thank you for a job well done.