Generator arrived safely and quickly Generator arrived safely and quickly. Our electrician has hard wired it to our home and the propane tank. We are waiting for the power company today to sign off the professional installation. We have not used it, since it is for emergencies only, but it appears to be of very good quality and the 10 year warranty is a huge plus! Customer service has been easy and available.

It is everything you need for your home It is everything you need for your home planning to buy a FactoryPure air purifier is ideal. Their items are from popular brands, as drivers directly from manufacturers, affordable prices. We also have expert sales staff to answer your questions about your product line, excellent customer service. I bought a split air conditioner for my room, I am delighted. I look forward to my next purchase with them. Very happy with this company. Excellent experience.

Great Ordering Experience My ordering experience was given high marks because of the easy ordering experience. The website is very user friendly. I clicked on the button to receive shipping notifications and was able to track the order which arrived quickly. We have placed Factory Pure on an approved reorder list. Thank you!!

Products Not In Stock, Delayed Shipping Ordered 2 Onan Generators on 8/18/23 online. The web page showed 2 were available and in stock. After we purchased, we were informed that it would be two weeks before we received them. We waited patiently and today, 9/18/23, we called to check status and were told it would be at least October 5th before they would ship. We paid nearly $8,000 on 8/18/23. We respectfully asked to cancel this order because of the delay and were told they were unable to cancel it. Don't believe them if they say the item is in stock and ready to ship. It appears they put that on all of their inventory items....

Nasty Customer Service ! Everyone is a friend when you buy something but how about customer service? They are rude and very unprofessional. If you return something hopefully you not are lucky like me and wait a month to get a refund back to your credit card. Yep that is not including 15% restocking charge and other fees they get you for. Good luck and hopefully you are not one like me !